Data Analytics Technical Support Representative

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

We are seeking a Technical Customer Support Rep to join our Solutions Delivery team. This position will assist internal customers by troubleshooting incidents to resolve issues related to data availability and reports and dashboards.  This position will represent the Data Analytics Reporting Team, support and resolve issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support our internal customers.

As a Data Analytics Technical Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact:

• Provide first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 2 and 3 teams
• Assist inexperienced or nontechnical end users in resolving issues
• Diagnoses data security, data load, Business Intelligence report and dashboard issues
• Records and/or maintains accurate information within ticketing system
• Interfaces directly with internal customers to ensure their issue(s) are resolved and a superior customer experience is provided
• Work in a team environment
• Coordinating, working with and following up on work performed by other teams and departments across the organization as needed

Your Skills and Expertise 
To set you up for success in this role from day one, 3MHealth requires (at a minimum) the following qualifications:

• Bachelor’s Degree AND 2 years of technical support experience in a data analytics environment
• High School Diploma/GED from AND 3 years of Information systems / Analytics technical support in a data analytics environment

AND

In addition to the above requirements, the following are also required:

• Excellent customer service/servant leader mindset
• Experience using and/or supporting ERP (Oracle / SAP), Salesforce, Pega.
• Experience working with business and technical teams to support analytics solutions across a Business Intelligence Stack (Azure, Snowflake, SQL, Alteryx, Tableau, Power BI)

Additional qualifications that could help you succeed even further in this role include:

• Excellent English Oral and written communication skills
• Ability to actively work through possible problems and solutions with non-technical end users
• Commitment to serve internal customers, meet service level agreements, and properly close out interactions and ensure end user satisfaction
• Experience with JIRA and Service Now

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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