Senior Software Engineer, Trust and Abuse

About ngrok Inc.

ngrok is a universal gateway trusted by over 7M developers to get their apps online faster in a secure way. With just one line of code or just one command, developers can deliver their services and offload non-functional requirements such as authentication, observability, performance, and high availability. All without provisioning legacy proxies, load balancers or VPNs. ngrok’s simplicity has made it a de-facto standard tool among developers and operations teams, and the world’s top brands — including GitHub, Okta, HashiCorp, and Twilio — recommend ngrok as a key technology partner.

Our mission is to free developers and operations teams from the complexities of networking, so they can focus on creating breakthrough apps and APIs—without getting bogged down by IPs, ports, DNS, and firewall configurations. This gives you an unparalleled opportunity to drive real innovation and make a lasting impact, all while doing the most meaningful work of your career.

The opportunity

As the founding Trust and Abuse Engineer, you will have the opportunity to safeguard ngrok’s community and help build a trustworthy environment. You’ll partner with product and infrastructure engineering teams to integrate trust and safety into ngrok’s technology stack, supporting sustainable growth as it evolves into a universally used product. You’ll collaborate with the Security Risk and Trust team to stay ahead of emerging threats and ensure a positive user experience.

Some of the abuse on the ngrok platform that you will help combat can be found in these links:

• Pioneer Kitten: Iranian hackers partnering with ransomware affiliates
• Google’s threat team confirms Iran targeting Trump, Biden and Harris campaigns
• Hackers’ Toolkit Exposed, Wide Range of Tools form Initial Access to Full Control

Responsibilities:

• Build product features, platforms and machine learning / AI models to protect ngrok’s community from phishing attacks, account takeovers, spam, objectionable content and other forms of fraud and abuse
• Partner closely with product and security teams to identify new attack vectors, manage incidents and improve internal tooling and automation
• Help shape the trust team’s vision and roadmap while communicating ngrok’s broader strategy and philosophy on trust engineering

Skills

• 5+ years professional experience writing quality, production software in the areas of trust, abuse, and user authentication
• Background in data/AI/ML and experience in SQL
• Must have Go experience or one of the following languages: Rust, C, Java or C++
• Experience in Python or Scala is a plus (ngrok is mostly Go, with some Rust and Typescript, and our data tooling is mostly Python and Scala)
• Exemplary verbal and written communication skills
• Proven record of deploying high value software for large distributed systems
• Prior experience in startups a plus
• Kubernetes experience a plus
• Depth in computer networking
• Bonus points:
  • You are based in the San Francisco Bay Area 

Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $172,000 to maximum $215,000

Tier 2 (rest of US) : Minimum salary of $160,000 to maximum $198,000

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location.

#LI-KN1

#LI-Remote

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.