Marketing Operations Manager

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a global Marketing Operations Manager. 

The Marketing Operations Manager is responsible for optimizing and coordinating with the Sr. Project Manager, Marketing Operations, to oversee the operational aspects of the firm’s marketing operations initiatives and roadmaps. This role involves a high degree of collaboration with all global marketing teams and cross-functionally with internal departments and external vendors to streamline processes, ensure continuous improvement, and improve operational efficiency. By leveraging your strong leadership and client service skills, a deep understanding of law firm environments, and experience with workflow automation, project management and operations tools, you will be a core member of our new and growing marketing operations team.

Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can reside in our Los Angeles or New York office with a hybrid schedule.

Key functions and responsibilities include:

Core Operations

Working at the direction of the Sr. Manager Marketing Operations, and ultimately the firm’s CMO, the individual will:

• Implement continuous improvement initiatives and streamline and optimize marketing processes and workflow to enhance and ensure efficiency and effectiveness.

• Assist with managing department vendor, contractor, and supplier portfolios, working with the PMO, VMO and additional departments, as required.

• Manage vendor and consultant relationships to ensure SLA and budget adherence.

• Coordinate with finance/budget teams including monthly department forecast reviews, identifying opportunities for reductions, and mitigating outlier spend.

Workflow Management and Automation

• Implement workflow management to ensure new project and change requests are documented, evaluated, and approved by senior marketing leadership before PMO, IT and KM teams are engaged.

• Own workflow automation technology and processes in collaboration with marketing and BD senior leadership, including the development of new features, change requests, and team education.

People

• Own internal team HUB from initial design and user interface and experience (UI/UX) phase to long-term data maintenance planning.

• Lead updates and changes to org charts and internal systems.

Project Management

• Engage with clients and external partners to understand needs and ensure successful outcomes.

• Define project scope, goals, deliverables, and success criteria in collaboration with senior team members.

• Engage with key team members to understand needs, perform gap analysis(es), and define stakeholder engagement plan(s).

• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-project debriefs.

• Identify, assess, and manage project risks and issues, developing mitigation plans to address potential obstacles. Facilitate status meetings and updates to inform stakeholders on progress, issues, or changes.

Experience and qualifications:

• Bachelor’s degree and a minimum of 4-6 years of experience in operations management, project management, client service, data science or statistics with a proven history of managing complex projects in a global matrix environment.

• Experience in the legal industry or a similar professional services environment is a plus.

• Extensive experience leading cross-functional teams and collaborating with senior stakeholders.

• Risk management experience, including identifying, assessing, and mitigating project risks.

• Background in budget management, resource allocation, and financial oversight of projects and initiatives.

• Exceptional project management skills, with a deep understanding of project management methodologies and best practices.

• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.

• Proficiency with project management and workflow automation tools and technologies including Asana, Jira, ServiceNow, Visio, Microsoft Project, Power Apps, Teams, and/or Workfront.

• Strong analytical skills, with the ability to interpret data and make data-driven decisions utilizing data visualization, data analysis, and statistical modeling tools (e.g., R, Python, Power BI, Tableau, Excel, and Qlik).

• Experience with Foundation and Interaction a plus.

Benefits / Why Join Us

Morgan Lewis offers attractive benefits and competitive salaries. Our compensation structure rewards exceptional performance and recognizes the talent and experience that our people gain with each year of service. We are committed to offering the best and most comprehensive benefits including:

• Medical coverage, with a variety of plans

• Health care and dependent care reimbursement accounts

• Domestic partner coverage

• Parental leave

• Vacation and holiday leave

• Life and accident insurance

• Income protection, including sick leave, salary continuation, and long-term disability

Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.”

#LI-Hybrid

For positions posted in New York, NY, the salary range for this job posting is: $124,200.00 - $173,800.00.

For positions in Los Angeles, CA, the salary range for this job posting is

The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.  Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.  If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are interested in applying for employment with Morgan Lewis and need special assistance or accommodation to use our website or to apply for a position, please call or email the following contacts:

• Professional Staff positions: Please call 888.534.5003 or email talent.acquisition@morganlewis.com

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.  If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at talent.acquisition@morganlewis.com