Product Manager, Vice President - Machine Learning & Optimization

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with customers.
 

As a Product Manager, Vice President on the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. As a core leader, you are responsible for acting as the voice of the customer and developing solutions that help more customers self-serve. Utilizing your expertise in NLP and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product roadmap that delivers value to customers and drives business results
• Manages discovery efforts to uncover experience and model optimization opportunities 
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as engagement, channel containment and satisfaction
• Reviews conversational analysis in close partnership with Annotation and Analytics team to identify patterns, anomalies, opportunities for improvement
• Collaborates, with Machine Learning engineers, data scientists and developers to integrate linguistic principles into development
• Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management 
• 3+ years of experience in conversational AI, chatbot or AI/ML development
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Excellent analytical and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Masters or PhD in Data Science or Linguistics

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans