Inventory and Data quality specialist

This role blends technical and service expertise, supporting both data integrity and business quality inside the company.

Key Responsibilities:

1. Mapping
• Improve the process of inventory mapping and product setup with data analysis.
• Lay the foundation and ensure the mapping procedure is more structured in the long term.
2. Data Management & Analysis
• Establish appropriate standards and due procedures in business operation parts across the Supply Team and/or other relevant departments.
• Ensure data accuracy, completeness, and timeliness across all operational databases.
• Perform data audits to identify inconsistencies, errors, and areas for improvement.
• Develop and implement processes for data validation and quality checks.
• Create and maintain data dashboards and reports to support decision-making.
3. Service Quality Improvement
• Monitor service quality metrics to assess and improve business efficiency inside and between different teams.
• Conduct root-cause analysis for service-related issues, recommending and implementing corrective actions.
• Collaborate with cross-functional teams to establish and maintain service quality standards.
4. Cross-Departmental Collaboration
• Partner with Inventory, Customer Support, Finance, Legal and/or other relevant teams to align data and service quality objectives.
• Serve as a liaison between data team unit and inventory team unit to drive data-informed improvements.
• Coordinate with IT to ensure technical support for data systems and tools, if need be.
5. Reporting & Insights
• Generate monthly and quarterly reports on data quality and service performance, presenting insights to management.
• Track KPIs and make data-driven recommendations to enhance operations.
• Develop tools and templates to streamline data gathering and reporting processes.
6. Training & Support
• Train team members on data integrity standards and service quality expectations.
• Provide ongoing support and troubleshooting for data and service quality-related issues.
• Foster a culture of data-driven decision-making and service excellence across the organization.

Requirements

• Bachelor’s degree in Data Science/Data Analysis, Business Administration, Operations, or a related field.
• Fluent in both English and Thai. Preferably located in Bangkok, Thailand.
• 3+ years of experience in data quality, service quality, or related roles.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, SQL, or similar).
• Familiarity with quality management frameworks and methodologies.
• Excellent communication and collaboration skills.

Benefits

• Interesting work with the product that allows millions of travelers to book their trips daily.
• Education platform for training with free courses and personal education budget.
• Support our employee's wellness by offering:
• 9 days paid time off with an additional anniversary day off;
• Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine;
• Personal sports allowance budget;
• Company gathering on team building/outing;
• The chance to collaborate with an enthusiastic and friendly team in an international environment;