Comcast XOC Intern (West Division)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

Discover opportunities designed to set your career in motion! The Comcast internship program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.
 

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.
 

Organization & Team Overview

The Excellence in Operation Centers (XOC) team is made up of more than 270 employees who serve as 24/7/365 guardians of the customer experience.

This team supports:

• Outage detection, engaging fix agents to support incident management, and driving restoration efforts
• Development and support of tools and technologies
• Process reviews and improvements
• Data and analytics reporting

The XOC Business Intelligence teams supports several pillars of the Technical Operations and Engineering organization, including XOC, Advanced Engineering, including XPM, and Engineering Operations, including HeadEnd, SIT, CI.  Our mission is to empower operations with data-driven insights and solutions for informed decision-making and operational excellence.  We aim for continuous improvement and innovation, delivering exceptional value to our organization and stakeholders.

Role Description

The Business Intelligence (BI) team will focus on the collection, analysis, and interpretation of data related to XOC & related support team operations.  This includes but not limited to evaluating performance and efficiency of network and operations, monitoring key performance indicators, resource utilization and ad-hoc analysis requests as needed.
 

As an XOC Intern on the Business Intelligence team, you can expect to contribute to the following core functions:

• Data Acquisition, Enrichment, Storage and Maintenance
• Performance Evaluation
• KPI Definition

What are some interesting problems the student will work on?

In your role, you will be a key supporter of the XPM team to continue driving insights and analysis to their organization.
 

Where can this student make an impact?

You will be working with the best and brightest minds in Comcast West Division, supporting Network Maintenance to provide opportunities for improvement for their organization.  This will be accomplished with data and analytics.  
 

Job Responsibilities

Responsibilities include but are not limited to:

• Works with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Determines relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
• Analyzes large, complex data to determine actionable business insights using self-service analytics and reporting tools.
• Queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.
• Combines data as needed from disparate data sources to complete analysis.
• Identifies key business drivers and insights by conducting exploratory data analysis and hypothesis testing.
• Develops forecasting models to predict sales, demand and other key business metrics.
• Analyzes the results of campaigns, offers or initiatives to measure their effectiveness and identifies opportunities for improvement.
• Communicates findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decisionmakers.
• Promotes and evangelizes a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
• Stays current with emerging trends in analytics, statistics, and machine learning and applies them to business challenges.
• Other duties and responsibilities as assigned.

Preferred Skills

• SQL
• Teradata
• Python
• Tableau
• National Watchtower knowledge
• TTS/IOP knowledge
• Preferred Majors: Computer Science, Data Science
   

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university
• Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027)
• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)
• Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting (unless virtual offering)
• Comcast is an Affirmative Action/EEO employer M/F/D/V

Skills

Accountability, Communication, Professional Etiquette, Relationship Building, Resilience, Teamwork

Compensation

Base Pay: $28.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relative Work Experience

0-2 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.