Senior Staff Software Engineer - ChatIT

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Staff Software Engineer - ChatIT
Location: Manyata Tech Park, Bangalore

Business & Team: CTO - EUX

Impact &contribution:  End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. 

Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together. 

Roles & responsibilities:
We are seeking a highly motivated Senior Staff Software Engineer with demonstrated experience developing Chatbots. The successful candidate will be responsible for designing, developing, and implementing software solutions using knowledge stored in ServiceNow and Azure to provide our people access to a chatbot within Microsoft Teams. The ideal candidate will have a strong technical background in both platforms and a passion for innovation with an ability to drive creative solutions from a team of developers. 

• Own and develop technical strategy and guidance, overseeing medium to complex engineering initiatives.
• Lead the development of strategic programs of work, including Proof of Concept developments.
• Contribute to and direct strategic programs of work.
• Utilise strong understanding of core business and technical strategies to deliver best business outcomes through technology.
• Provide thought leadership across projects and delivery teams.
• Lead and champion strategic practice development within team or platform.
• Set technical direction on projects within business unit.
• Role model best practices and industry standards.
• Take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction.
• Mentor and up-skill other engineering teams across different crews.
• Participate and act as an SME in internal online discussion around software engineering, delivery and technology (such as knowledge uplift)
• Guide multiple teams on complex troubleshooting activity.
   

Essential skills:

• 12+ Years of experience of experience in relevant field.
• Deep experience with Azure Bot Framework, including Bot Framework SDK, Bot Framework Composer, and Azure Cognitive Services.
• Highly proficient in DevSecOps.
• Experienced in Infrastructure as Code (IaC).
• Proficient in both C# (.NET 8) and Python.
• Extensive experience in developing Gen-AI driven chatbots using Azure solutions, including Azure Bot Services and Bot Framework or equivalence on AWS.
• Proficient in the development of voice-based chatbots and IVR solutions.
• Highly proficient in state-of-the-art RAG techniques (including Graph-RAG) and leveraging local LLMs, HuggingFace, LangChain, LLamaIndex, and multi-modal LLMs
• Cross-Team leadership. Demonstrated ability to lead cross-functional teams, mentor engineers and collaborate with product and security teams.

Education Qualification: Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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