Data Analyst & Operations | Location: Braga

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

Your contribution to something big: 

• Deploy, monitor, and maintainIoT devices in the field.
• Analyze device performance data to ensure optimal functionality.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Follow up with customers to ensure satisfaction and continuous improvement of services.
• Data processing and automation using Python.
• Use of BI tools such as Tableau, Power BI, and Grafana for data visualization and reporting.
• Create and maintain dashboards that provide insights into operational performance.
• Ability to leverage cloud tools for data storage and scalability.

Qualifications

What distinguishes you:

• Master's Degree in Engineering, Information Technology, or a related field.o  
• Experience with BI tools such as Tableau, Power BI, and Grafana
• Proficient in using SQL for querying and managing data from IoT devices.
• Strong problem-solving skills to diagnose and resolve technical issues in the field.
• Effective communication skills to coordinate with cross-functional teams and report on field activities.
• Ability to handle customer interactions professionally and empathetically.
• Ability to manage multiple field projects and prioritize tasks effectively.
• Cloud certification (e.g., AWS Certified Cloud Practitioner) is beneficial.
• Fluency in English (written and sopken).

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.