Manager - Data Operations - Governance

Let’s be #BrilliantTogether

About ISS

Institutional Shareholder Services Inc. (ISS) is the world’s leading provider of corporate governance and responsible investment (RI) solutions for asset owners, asset managers, hedge funds, and asset service providers. ISS’ solutions include: objective governance research and recommendations; RI data, analytics, and research; end-toend proxy voting and distribution solutions; turnkey securities class-action claims management; and reliable global governance data and modeling tools.

Please visit www.issgovernance.com

Roles and Responsibilities:

PEOPLE MANAGEMENT

Recruitment, coach, mentor, and develop a team of analysts to profile data for a given content pillar and market

Undertake performance reviews to ensure that each team member works towards clearly defined team goals

OPERATIONAL MANAGEMENT

Plan manpower capacity and scheduling to ensure SLA and goals are met / exceeded

Manage workflow queues to ensure timely delivery of data profiles in accordance with established production schedules

Enforce quality assurance and controls to ensure accuracy levels meet / exceed targets

PROCESS/METHODOLOGY CUSTODIANSHIP – collaborate with Data colleagues across locations to:

Develop and maintain methodology and procedures manuals for data collection.

Enforce compliance of staff with established data collection and quality procedures.

Analyze performance metrics (timeliness, efficiency, quality, controls) and implement opportunities for continuous improvement.

Research, recommend, and implement technology and content opportunities to improve product quality and operational efficiencies.

PRODUCT SUPPORT

Collaborate with other teams across functions (i.e., Research, ICS, Product, Development, QBIT) in support of planned product enhancements and extensions

Respond to queries from internal and external clients

Desired Experience and Qualifications:

• At least a Bachelor’s degree in Finance, Economics, Geology, or similar field of study.   A post-graduate degree is a plus.
• A minimum of 5-8 years relevant working experience in a high-quality and hard deadline-driven environment, with at least 2-3 years leading a small team.  
• Knowledge of corporate governance and/or financial markets is an advantage.
• Good judgment in assessing available information and understanding the downstream effects of data decisions on final product outputs.
• Effectiveness in working with cross-functional teams.
• Takes pride in developing people.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving skills, with clear attention to detail.
• Highly motivated, independent, results-oriented, and possesses a strong sense of ownership.
• Must be willing to work on a flexible shift schedule.

#MIDSENIOR

#LI-GS1

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.