Senior Customer and Partner Solutions Engineer, gTech

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 6 years of experience coding with one or more programming languages (e.g., Java, Python, C/C++).
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• Experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• 6 years of experience working with database technologies (e.g., SQL, NoSQL).
• 6 years of experience working with systems (e.g., Linux, Unix, Windows).
• Experience working in the payments industry.
• Experience in an investigative role such as business intelligence, data analytics, or statistics.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In this role, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will deliver excellent customer care and make sure things go smoothly for our customers across the globe.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $142,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Analyze and resolve complex pre and post launch technical problems on partner integrations.
• Understand operational workflows, identify and define tool needs to enable operational scaling, and drive the development (both new and ongoing) and deployment of these tools internally and with Engineering.
• Collaborate with Engineering teams to implement tools to improve troubleshooting efficiency and the end user experience.
• Scale support of partner integrations by providing the necessary documentation and technical guidance and training to our technical scaled operations.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.