Product Area Lead Global Customer Data Management

As Product Area Lead in our tribe, it will be your responsibility to steer on delivering our purpose. Our focus topics are: ‘Party Onboarding & Customer In Life’, ‘Representation Management’ and ‘Data Lifecycle Management & supporting services’. You will further:

• Together with the consumers translate ING’s business strategy and set out the vision (the why) of your area;
• Help the squads from your area to make it happen (the what). You make sure that all squads in your area, work on the right priorities and are organized and capable for successful delivery (the how);
• Strengthen the ‘way of working’ in your area while safeguarding ING’s Orange Code as a role model;
• Understand and manage our operational processes. You are responsible to strengthen and improve our operations;
• Use your excellent consultancy and interpersonal skills to build effective and sustainable relations with all our (many) stakeholders across the bank;
• Be part of the Leadership team of the Tribe, interact on a daily basis with the Tribe Lead and our colleagues from Banking Technology (Tech).

As a Product Area Lead you bring with you

As a Product Area Lead in our Tribe, you bring senior management and delivery experience and relevant knowledge on managing complex changes in a challenging international stakeholder field. You further have:

• Passion, endurance and stamina. We value a Product Area Lead who approaches everything with passion, has the energy to follow through and does not let go until we are done. We believe that passion is the key to excellence and personal growth;
• Experience with cross-cultural and multi-country change management;
• Flexibility in your approach, but firmness when it comes to your principles;
• The ability to grasp difficult content quickly and to set out and deliver on a multi-year roadmap. The ability to drive your area;
• A solid track record in delivery and/or program management and/or experience in a customer domain of another bank or big company;
• Excellent people management skills to build a high-performing area, while making sure the Tribe as a whole grows and blossoms;
• An excellent understanding of the English language; understanding of Dutch is a plus;

This is who we are

ING’s strategy is built around our purpose: Empowering people to stay ahead in life and in business. We want to make the difference for people and the planet by providing a superior customer experience and putting sustainability at the heart of what we do.

In order to make this happen, we need good quality data. Data about customers, products, agreements, transactions and operations. In ING’s CDMO (Chief Data Management Office) organization, data is our heart. We ensure the bank can use data for decisions, reporting, analytics, modelling and much more because the data is of good quality, is managed well throughout the bank and that uniform policies and processes around our data apply. CDMO is a global organization, with people working in Amsterdam, Manilla, Bratislava, Bucharest and many more ING countries.

Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services which can be directly integrated into the mobile, web and assisted channels of our consuming entities: ING Retail banks, Business banks and Wholesale bank. The tribe consists of around 160 colleagues. You will join the Leadership team of the tribe, you will have a team of people (including a Chapter Lead) for which you are hierarchically responsible to help you drive the area.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. If successful, you will be invited to two interviews so we can get to know you as a potential new colleague, and you can get to know us as a potential employer. We look forward to meeting you!

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!