Software Engineer - ChatBot Developer

See yourself in the team

End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes.

Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Do work that matters

We’re working to re-architect and modernize our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. We want you to join our amazing team.

We are seeking a highly motivated and experienced ServiceNow and Microsoft Developer (Software Engineer) to join our team. The successful candidate will be responsible for designing, developing, and implementing GenAI chatbot solutions using Azure, ServiceNow and Microsoft Teams platforms. The ideal candidate will have a strong technical background in these platforms and a passion for innovation.

• Collaborate with cross-functional teams to analyse, design, and develop software solutions using ServiceNow and Microsoft Teams platforms following an Agile methodology.

• Write clean, efficient, and well-documented code that meets the project requirements.

• Participate in code review and ensure adherence to coding standards and best practices.

• Continuously improve the quality and performance of the software.

• Oversee the troubleshooting and debugging of issues in a timely manner.

• Keep up-to-date with emerging trends and technologies in ServiceNow and Microsoft Teams development.

• Ensure the software meets the project requirements, specifications, and timelines.

• Participate in testing and deployment of the software.

We’re interested in hearing from people who possess the following:

• Strong understanding of self-service and chatbot technology and related tools and platforms, including certifications in Azure, ServiceNow, and Generative AI.

• Deep experience with Azure Bot Framework, including Bot Framework SDK, Bot Framework Composer, and Azure Cognitive Services.

• Proficient in C# (.NET 8) and Python.

• Strong understanding of DevSecOps and network security principles, with a keen interest in Azure networking, including Virtual Networks, ExpressRoute, Load Balancer, logging, troubleshooting, and monitoring.

• Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.

Working with us

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in. 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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