Client Experience Manager

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

at Rialtic, Inc.

Atlanta or Remote

About Rialtic

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that disparate and misaligned vendors have managed. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

As part of the Client Experience team, you can shape how the business reports, understands and acts on our client results, requests and feedback. This position will identify and satisfy data needs, ensure data quality and integrity, and assist in the creation of easy-to-use, impactful reporting.You will collaborate closely with operational and technical teams as well as key business partners to focus on client data needs and operational processes by streamlining data workflows, managing large datasets, and completing client support tasks. The objective is to ensure the Client Experience team delivers value to our clients through consolidated, enhanced reports and efficient operational processes.

Key Accountabilities include:

• Work with the Client Experience and Client Success teams to Identify actionable insights from healthcare claims data and results
• Develop standard and customizable reports to meet client requirements, including reports on:
• Impacts of policy customizations or modifications 
• Claim impact for retroactive requests
• Comparing actual results to expected or projected results
• Trends by program, line of business, policy, providers, etc. 
• Ensure the end-to-end quality and integrity of data processes and resulting data sets, including traceability to data systems and sources of truth
• Own the creation, sharing and updating of key program documentation from documenting business needs, through data definitions, to ETL and joining procedures and preparation for reporting.
• Efficiently and effectively perform and document Quality Checks and Data Monitoring, proactively identify and address process enhancements and support data linkages required for dashboarding and visualization.
• Support Client Experience and Client Success in understanding of data to ensure clear, concise communication is ultimately delivered to the client
• Help guide technical partners on the development of potential solutions for Client Experience data processes implementation
• Exercise initiative and diligence in process and points along the data journey to identify root causes of issues, develop and implement solutions
• Be comfortable supporting high volume, always-on data flows with hands-on support to troubleshoot, identify root causes and implement fixes for unexpected issues
• Become an expert on the Rialtic platform and application to support user onboarding, client inquiries, in-application configuration changes, and all client deliverables
• Contribute to client inquiries and technical support processes by logging, tracking, and triaging incoming requests
• Support policy review and implementation by making configuration changes within the Rialtic application 
• Support user onboarding including user account setup, management of access/permissions, and security
• Other tasks as assigned, related to ongoing data, reporting, deliverables, and analysis projects

Minimum Qualifications:

• Bachelor’s degree or relevant experience
• Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims.
• Hands-on skills of defining and handling data, planning and managing ETL processes and outputs, and resolving anomalies.
• Demonstrated familiarity with SQL for data creation, amendments and maintenance
• Experience utilizing a business intelligence visualization tool such as Tableau, Power Bl
• Advanced Excel skills (pivots, lookups, Analysis ToolPak functions)
• High attention to detail and ability to create scalable solutions in data environments as it relates to healthcare data and review client deliverables for accuracy."
• An in-depth understanding of upstream and downstream impacts data, product, and business impact
• Self-starter and must thrive in a collaborative cross-functional team environment while being process focused, and able to manage projects
• Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines

Preferred Qualifications:

• Min 3 years Experience with SQL
• Min 3 years of using Tableau and Tableau Prep (or Power BI) for data preparation, data joins & creating and delivering reporting ready digital reporting
• Understanding data, it’s impact on downstream processes, and experience working with technical teams to plan, execute, troubleshoot and resolve data-related queries
• Experience working with surveys and back-end enterprise tools
• Passion for Client Experience (CX) and helping organizations use data to achieve goals
• Experience in Python and/or other data scripting languages

Rialtic Values

• High Integrity
• Do the right thing. Provide candid feedback. Be humble and respectful.
• Client Value Comes First
• Delivering value to our customers is our North Star.
• Work as One Team
• Collaborative, inclusive environment to advance our mission.
• Be Bold & Accountable
• Speak up. Take accountability. Continually improve.
• Pursuit of Excellence
• Innovate, iterate and chase the best possible outcomes.
• Take Care of Yourself & Others
• Prioritize the health and well-being of yourself and your teammates.

Rialtic Benefits:

• Freedom to work from wherever you work best in the US and a home office stipend to make it happen
• Meaningful equity and 401k matching
• Unlimited PTO, comprehensive health plans, and wellness reimbursements
• Comprehensive health plans with generous contributions to premiums
• Mental and physical wellness support through TalkSpace, Teladoc and One Medical subscriptions

We are headquartered in Atlanta, but we are remote-friendly.

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Rialtic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary Transparency
We are committed to equitable compensation and regularly review our salary ranges to ensure they reflect market standards and internal fairness.

Non-Discrimination Policy
Rialtic is dedicated to fostering a workplace where everyone is treated with respect and dignity. We do not discriminate on any basis protected by law.

Join Our Team
If you’re passionate about using your skills to make a tangible impact in healthcare technology, we’d love to hear from you. Embrace the opportunity to grow professionally and personally in a company that values your well-being and professional development. For more information or inquiries about our DEI practices, please contact us directly.

Don’t meet every single requirement?  

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Rialtic Values

• High Integrity
  • Do the right thing. Provide candid feedback. Be humble and respectful.
• Customer Value Comes First
  • Delivering value to our customers is our North Star.
• Work as One Team
  • Collaborative, inclusive environment to advance our mission.
• Be Bold & Accountable
  • Speak up. Take accountability. Continually improve.
• Pursuit of Excellence
  • Innovate, iterate and chase the best possible outcomes.
• Take Care of Yourself & Others
  • Prioritize the health and wellbeing of yourself and your teammates.

Rialtic Benefits:

• Freedom to work from wherever you work best and a home office stipend to make it happen
• Meaningful equity and 401k matching
• Unlimited PTO, comprehensive health plans and wellness reimbursements
• Comprehensive health plans with generous contribution to premiums
• Mental and physical wellness support through TalkSpace, Teladoc and One Medical subscriptions

We are headquartered in Atlanta, but we are remote-friendly.

TO ALL RECRUITMENT AGENCIES:
Rialtic does not accept agency resumes. Please do not forward resumes to Rialtic employees or any other company location. Rialtic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.