Senior Data Scientist

Job Description

Who we're looking for

We are seeking a dedicated and ambitious Senior Data Scientist, Marketing Analytics to join our world-class marketing team. This outstanding opportunity allows you to make a meaningful impact on our business performance through advanced analytics and data-driven insights. You will be critical in supporting our marketing efforts, helping to improve our strategies and craft key business decisions.

What you'll be doing

• Support the development and execution of data-driven marketing strategies through data analysis, optimizing growth and improving customer experiences.
• Apply statistical analysis and predictive modeling techniques to improve lead scoring, segmentation, marketing attribution, expansion, and more.
• Deliver actionable insights and recommendations to marketing teams, aligning analysis with business objectives.
• Collaborate closely with cross-functional teams, including marketing, sales, product, and IT to support the integration of analytics into decision-making processes.
• Assist in ensuring data consistency and quality across various platforms and teams, maintaining accurate and clean datasets.
• Work with data engineering and IT teams to improve data collection and storage processes.

What you bring to the role

• Proven ability to translate complex data into actionable insights with strong analytical and problem-solving skills.

• Excellent communication skills to present findings to non-technical teams.

• Proficient with SQL and experience in programming languages such as R or Python.

• Familiarity with data visualization tools (e.g., Tableau, Power BI) to present insights clearly.

• Experience with marketing automation and CRM platforms (e.g., Salesforce, HubSpot) is a plus.

• Ability to travel internationally 10% of the time.

Basic Qualifications:

• Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Economics, or a related quantitative field or equivalent experience.

• Minimum of 3 years of practical experience in a data science role with a focus on marketing analytics.

Preferred Qualifications:

• Experience in a marketing analytics role within a tech company or startup environment.

• Advanced proficiency in statistical and predictive modeling techniques.

• Demonstrated success in supporting data-driven marketing strategies.

#LI-MJ1

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.