Lead Program Manager - Gen AI Data Operations

INR 2500K-4500K (estimate) Senior-level Full Time Found 4d ago

Tasks

• Analyze data for improvement
• Build and deliver training programs
• Coach team members on workflows and tools
• Ensure policy adherence on data handling and security
• Escalate high-impact issues
• Forecast capacity needs
• Maintain performance dashboards
• Manage employee attendance and conduct performance reviews
• Manage risk and change control logs
• Monitor QA plans
• Participate in client reviews and communicate quality results
• Schedule shifts and coordinate vendors
• Standardize SOPs and implement process improvements
• Support contract renewals
• Track risks and lead corrective actions
• Update training materials

Perks/Benefits

• N/A

Skills/Tech-stack

Audits | BI | Capacity Planning | Coaching | Communication | Continuous Improvement | Data Annotation | ETL | English | Excel | Generative AI | Model Evaluation | Multilingual | Negotiation | Organization | Planning | Project Management | Quality Assurance | Remote Work | Sampling | Scheduling | Vendor Coordination | Workflow Management