Conversational AI Designer / CX Consultant

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

About the role: 

We are seeking a creative and technically inclined Conversational AI Designer to design and implement innovative conversational AI solutions. This role combines conversational design, programming, and prompt engineering to create engaging, user-centered interactions. The ideal candidate has a strong foundation in conversational design and Gen AI models, and a passion for optimizing conversational experiences through collaboration and data-driven insights. 

What you will do: 

• Design and implement conversational AI solutions using conversation design, programming and prompt-engineering techniques, content preparation and adaptation. 

• Collaborate with clients and cross-functional internal stakeholders (Product Development, Engineering, Sales and Implementation teams).

• Conduct testing and iterative refinement of prompts based on AI responses and user feedback.

• Analyze and optimize conversational performance using data-driven insights. 

• Establish and promote best practices in conversational AI design.

• Stay up-to-date on industry trends, best practices, and emerging technologies in conversational AI.

More about you: 

• Bachelor’s degree in Linguistics, Computer Science or related field. 

• Proven experience in conversational design or a similar field.  

• Familiarity with conversational AI platforms, understanding of AI models, particularly in language and image generation. 

• Strong ability to craft compelling and contextually appropriate conversations for AI chatbots.

• Strong understanding of User Experience (UX) principles and user-centered design.

• Excellent communication and storytelling skills to convey complex ideas simply and effectively.

• Analytical mindset with the ability to interpret conversational analytics and recommend improvements. 

• Creativity and problem-solving skills to design innovative and effective conversational experiences. 

• Consulting experience, especially with large and enterprise-level companies is a plus.

• Familiarity with programming languages (e.g., Python) is a plus. 

• Fluent in English; proficiency in additional languages is a plus.

When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.