Conversational AI Consultant / Solution Engineer

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

About the role:

We are looking for a highly skilled Conversational AI Consultant / Solution Engineer  to join our team and play a key role in implementing and optimizing conversational AI solutions. This technical position requires expertise in developing, integrating, and scaling conversational AI solutions, including chat bots, voice assistants, and others. 

What you will do: 

• Develop and deploy conversational AI solutions using programming and prompt-engineering techniques.

• Collaborate with clients and cross-functional internal stakeholders (Conversationa Designers, Product Development, Engineering, Sales and Implementation teams).

• Conduct testing and iterative refinement of prompts based on AI responses and user feedback.

• Analyze and optimize conversational performance using data-driven insights. 

• Integrate conversational AI solutions with existing platforms. 

• Troubleshoot and resolve technical issues in AI systems, ensuring high availability and reliability. 

• Gather feedback from the regional teams and relay it to the Product Development team.

• Document solutions and best practices in implementing conversational AI solutions. 

• Maintain a strong understanding of the business, Infobip solutions, competitors, and the latest industry trends.

• Stay updated with the latest AI advancements and trends from the industry.

More about you: 

• Bachelor’s degree in Computer Science, Mathematics or a related field. 

• Presales, product development or implementation experience. 

• Familiarity with conversational AI platforms, understanding of AI models, particularly in language and image generation. 

• Proficiency in prompt engineering for crafting, testing, and optimizing prompts. 

• Familiarity with programming languages (e.g., Python). 

• Excellent communication skills. 

• Excellent problem-solving skills and attention to detail. 

• Experience in a consulting or client-facing role is a plus.

• Fluent in English; proficiency in additional languages is a plus.

When you become a part of Infobip you can expect:

• Awesome clients. – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow! – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally. – Work with people from all over the world. We put the “global” in globalization.
• Pay & perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.