Data Analyst - Customer Insights

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

  

About the role  
  

Sitting at the intersection of data engineering and business analytics, this role bridges the gap by transforming raw data into structured, accessible, and reliable formats that drive decision-making. As a Data Analyst in the Customer Insights team, you’ll focus on building data pipelines, cataloging, purging outdated information, and structuring data for optimal use, while maintaining a deep understanding of its business context. By enabling seamless data workflows and connecting technical processes with strategic needs, you’ll play a critical role in empowering teams to derive meaningful insights and enhance customer outcomes. 

 

 This role is perfect for someone passionate about shaping data systems and ensuring their accuracy and reliability to support business success. 

  

As our Data Analyst you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.  

  

Day-to-day, you will:  
  

• Manipulate, transform, and analyse large datasets to uncover key insights and opportunities. 

• Build and maintain data pipelines and models to ensure optimal access to customer data. 

• Collaborate with cross-functional teams to align on data-driven decision-making. 

• Present insights and recommendations to influence strategic business decisions. 

• Ensure data accuracy and reliability through robust quality assurance processes. 

• Streamline data workflows and propose enhancements for greater efficiency. 

• Develop tools and techniques to improve reporting and analysis capabilities. 

• Support customer data integration across various platforms and systems.  

  

This role will suit someone with a curious mind and transferrable skills and experiences, including:  
  

• Tertiary qualifications in a relevant field such as Data Science, Statistics, Mathematics or business information degree. 

• Proven experience in a data-focused role, with a passion for problem-solving and innovation. 

• Proficiency in SQL and experience working with large datasets and relational databases. 

• Familiarity with tools such as Dataiku or DataIQ similar ETL platforms is advantageous. 

• Strong analytical and quantitative skills with the ability to derive actionable insights. 

• Excellent communication skills to present complex findings clearly and effectively. 

• Experience with data modelling, pipeline development, and analytical tools. 

• A collaborative mindset and a proactive approach to continuous improvement. 

 

  

If you meet some of these requirements, but not all, we encourage you to submit your application.  

  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 

• Learning and development opportunities to support your career interests  

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  

• Share offers and insurance benefits  

• Social activities, community give-back programs and paid volunteer days  

  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com.   

  
  

Ready to help us keep cities moving? Apply today.  

  

Job Type:

Permanent

Closing Date:

13-Dec-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC