Product Data Analyst - DR+

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Product Data Analyst - DR+ role...

We are looking for a talented Analyst to join our product team, with a primary focus on data products including Dynamic Revenue Solutions, Insights and all things data related. As an integral part of our team, you will play a pivotal role in shaping data-driven decisions and contributing to the success of our organisation.

In this role, you will work alongside the Product, Strategy, Analytics, Operations, Lifecycle and Customer teams and use our rich data ecosystem and a world class Data stack to create great customer outcomes & drive business impact at speed and scale. 

In our book, analysts are so much more than reporting and we want you to be at the heart of operations & strategy. 

What you’ll do…

• Use our rich data warehouse and your problem solving skills to support Product Managers, Engineering teams as well as Business Managers answer tricky questions about Customer segmentation, growth opportunities, Product adoption, User behaviour etc.

• Find insights that help us understand how customers interact with our Data & Transaction Products, using the large data sets we now have at our disposal (SM proprietary data on hotel bookings and product usage, Customer data, etc.). The team needs you to be creative in your usage and interpretation of the data, and translate these nuggets into actionable outcomes & plans

• Partner with the product development team to assist in implementation of analytics tooling for our 45,000 hotel customers.

• Suggest and run experiments that will move the metrics that matter : we want you to be the missing link between our Strategy teams & our Product teams and address questions that will drive business growth

• Partner with our Business Managers and product teams to build, improve and maintain dashboards that track the health and growth of our customer base

• Collaborate with Business Managers and Marketing teams to drive analysis and impact measurement for various growth campaigns utilising tools such as HighTouch, Intercom, Heap, etc. 

• Support leadership on analysis required to drive key meetings (Monthly Reviews, Performance reporting sessions, etc.)

• Be a champion for data-driven decision making, analytics 

• Own & maintain your projects, data models, dashboards, and use tools like Confluence, Google Drive, etc. proficiently to document and share your work for posterity in a fast-paced environment

What you have…

• Proven experience as a Consultant, Data Analyst or a similar analytical role

• Bachelor's degree in Business, Finance, Statistics, Data science, Engineering or a related quant field. A Master's degree is a plus.

• You are a self starter with high energy and a proven ability to roll up your sleeves to get things done

• You have experience optimising customer journeys, and running data-driven experiments to increase customer lifecycle value (churn, revenue, etc.)

• You are a team player with a humble attitude, you can give and take criticism

• You have experience collaborating with business leaders to support strong data-led decision making 

• You have excellent communication skills and the ability to translate complicated technical analysis into compelling narratives that can be used to influence senior leaders.

• You have a keen eye for detail, a critical mind, and the ability to prioritise tasks and manage multiple projects simultaneously.

• You enjoy analysing business drivers and levers, getting deep into the data, using first principles thinking, and consistently delivering great results 

• Knowledge of the software industry or hospitality sector is advantageous but not essential.

• Analysis & Technical skills

  • Experience extracting, manipulating and interpreting data using SQL (Snowflake or Databricks experience preferred, but any will do).

  • Experience running analysis with Jupyter notebooks (python).

  • Handy with data visualisation tools like Tableau or Looker and have a willingness to get better.

  • Experience with Excel and/or Google sheets and are confident analysing data + building models in excel using excel functions (lookups, pivots, formatting, manipulation and transformation, visualisation)

  • Bonus: You have experience working with Data Science / Data Engineering teams

  • Bonus: You have experience working with Software Engineers and Product Managers

  • Bonus: You have experience with Salesforce

  • Bonus: You have experience with Customer Engagement & Marketing automation software like Marketo, Intercom or Salesforce Marketing cloud

  • Bonus: You have experience with ETL or Reverse ETL tools like Fivetran, Hightouch, Census 

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.