TikTok Shop - Product Lead, Chatbot

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The TikTok Seller Commerce team plays a pivotal role in shaping the future of e-commerce by empowering businesses and merchants to seamlessly sell their products directly on the TikTok platform. Through innovative integration and cutting-edge solutions, the team ensures a smooth, engaging, and efficient shopping experience for both sellers and buyers. Focused on driving the success of TikTok Shop, this team is at the forefront of revolutionizing social commerce, creating new opportunities for growth, and transforming how brands connect with the global TikTok community.

Responsibilities
- Define a comprehensive chatbot's product strategy that contributes to TikTok Shop's goals and user needs. Regularly review and update the strategy based on changes in the market, user feedback, and technological advancements to ensure its relevance and competitiveness.
- Clearly communicate the product vision, execution plan, and development status to key collaborators and senior management by leveraging data driven insights and user research to gain their support and alignment.
- Take the lead in unifying engineering, design, analytics, marketing, and support teams. Foster a collaborative and innovative culture within the cross-functional environment.
- Build strong partnerships with internal and external stakeholders by understanding their needs and expectations.
- Create a detailed product roadmap that outlines the phased development of the chatbot. Prioritize features based on a comprehensive assessment of their value, impact on user experience, and technical feasibility.
- Ensure the timely delivery of features by closely collaborating with the development team and effectively managing resources and timelines.
- Lead, mentor and guide a team of product managers, providing them with the necessary support and resources to grow and succeed.