Principal Engineer, Xfinity Mobile Network Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Our Xfinity Wireless network team is looking for a  professional Mobile Wireless Network Operator with profound skills in E2E data and voice call architecture, operations, and management of OSS/BSS functions to join our continued growth.

The  ideal candidate possesses knowledge of KPI analysis, incident management, and dashboard development, complemented by technical capabilities in developing sensors and applying machine learning models for proactive analysis of network issues.

Job Description

This is an opportunity to work on the cutting edge of mobile network operations, applying both technical and analytical skills to enhance network performance and customer experience.

This role is based in the Comcast Technology Center in downtown Philadelphia, PA. It is not eligible for remote/virtual employment.

Key Responsibilities:

Network Operations & Architecture 

• Operate, maintain, and optimize the mobile wireless network, focusing on E2E data and voice call architecture. 
• Operate and manage OSS/BSS functions to ensure smooth network operations. 
• Good working knowledge of OSS/BSS, including but not limited to provisioning gateways, eSIM/SIM provisioning servers, entitlement services and other service assurance functions 
• KPI Analysis & Proactive Analytics 
   

Analyze network KPIs for trending, extracting actionable insights, and conducting proactive network management. 

• Design and refine meaningful KPIs from network metrics for improving monitoring and predictive analytics.

​Dashboard Creation & Network Monitoring

• Design and maintain the dashboards that monitor network health by collecting metrics from various network elements. 
• Real-time visibility of network performance to support quick decision-making on issues at hand. Incident Management & Troubleshooting 

Utilize incident management tools, such as ServiceNow, to track, manage, and resolve network incidents. 

• Investigate network issues through log analysis and root cause inference using advanced skills in troubleshooting to maintain high reliability of the network.  

Sensor Development & Data Collection 

• Develop and deploy sensors in  Python or Golang  that collect data from various internal and external applications. 

• Leverage sensors to improve data gathering with greater accuracy and provide deeper insight into network performance.  

 

Predictive Analytics & Machine Learning 

•  Design, train, and deploy machine learning models analyzing issues in the network for improving wireless experience. 

• Utilize the models developed for deep root-cause analysis, issue prediction, and improvement in customer experience.  

Requirements: 

• Technical expertise: Proficient in E2E data and voice call architecture, OSS/BSS operations, network KPIs, and incident management tooling like ServiceNow. 

• Dev Skills: Sensor development and building data extraction for the network in Python or Go. 

• Analytical Skills: Strong background in Network Troubleshooting, Log Analysis, and Root Cause Investigation. 

• Data Analysis & Machine Learning: Create and train models that analyze issues within the network and work to improve wireless user experience. 

• Experience in dashboarding and visualization in building and maintaining dashboards to visualize network health and key metrics.
• Good exposure in developing secure End to End architecture in public cloud infrastructure

Preferred Qualifications 

• Experience in a wireless network and deep understanding of network functions and their metrics.
• Good understanding of Kubernetes (Managed or Self-hosted) is an added advantage 
• Machine learning tool and framework experience to drive predictive analytics into network operations. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Mobile Telecommunications, ServiceNow Platform, Technical Solutions, Troubleshooting

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.