IT Digital Workplace Collaboration & Productivity Senior Technical Consultant

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are seeking a highly skilled and motivated Senior Engineer to join our Digital Workplace team.

As a Senior IT Technical Consultant in the Digital Workplace Collaboration & Productivity Section, part of the Site Experience & Digital Workplace Chapter of Roche Informatics,  you will join a team of experts in technology working to provide the the tools and technologies that are connecting more than 150.000 users, enabling them to work and collaborate efficiently.

In collaboration with local and global Business Partners and Stakeholders, you will be providing technical consultancy to clients and affiliates across all divisions and locations at Roche, providing solutions to our Digital Workplace with state of the art technology in a modern and collaborative environment. 

We believe in fostering a workplace that promotes growth, collaboration, and innovation. As a leader in the industry, we are committed to creating a digital environment that empowers our employees and enhances productivity. Join us and be a part of a team that values creativity, excellence, and a forward-thinking mindset.

The ideal candidate possesses a strong technical background, a passion for enhancing the employee digital experience, and a certification as a Google Administrator.  This role will be pivotal in designing, implementing, and managing digital solutions that support our dynamic workforce.

Responsibilities

As a day to day responsibilities you will:

• Lead the design, implementation, and support of our Digital Workplace solutions using Google Workspace and other modern digital technologies.

• Act as a subject matter expert for digital workplace technologies, providing guidance, technical consultancy and support to users and stakeholders.

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions

• Ensure seamless integration of digital tools and platforms to enhance productivity and collaboration in partnership with other IT areas

• Manage and optimize Google Workspace environments, ensuring security, scalability, and reliability.

• Proactively identify and address potential issues, implementing preventative measures to maintain system integrity.

• Leverage Artificial Intelligence to enhance digital workplace solutions and improve user experience.

• Utilize AI technologies to analyze data and provide actionable insights for optimizing workplace performance.

• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity.

• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity.

• 3rd level Business Critical incidents and requests. Escalation management.

• Document solutions and processes: Create clear and concise documentation to guide future use and maintenance.

• Mentor and provide guidance to junior team members, fostering a culture of continuous learning and improvement

Who you are 

• You have a deep understanding of Digital Workplace technologies and Google Workspace.

• You excel working within a team environment, you communicate effectively and build strong professional relationships.

• You stay ahead of industry trends, continuously expanding your knowledge and skills. Willing to cross-train and gain additional technical expertise.

• Focused on understanding the needs of the end-users, you strive to create user-centric solutions that enhance productivity and satisfaction.

• You are Adaptable and Agile and easily adjust to new challenges and demands while maintaining a high level of performance in a dynamic and transformational environment.

•  You anticipate potential issues and take pre-emptive action to mitigate risks and ensure smooth operations.

• Multicultural and international experience preferred ideally working in a large Global organization.

• You have strong oral and written communication skills in English.

Experience and  Technical Skills

• Certified Google Administrator with hands-on experience managing Google Workspace environments (Google Core, Mail, Calendar, Drive, Chat, Spaces, Meet, Editors).

• Understanding of the standard email protocols, authentication methods and networking basics (SMTP, IMAP, SPF, DKIM, DMARC,TCP/IP, DNS, etc). 

• Strong hands-on technical skills, and working experience with infrastructure technologies and business applications.

• Strong understanding of modern workplace technologies

Additional technical knowledge that will be a plus:

• Microsoft (Microsoft  365, Sharepoint online, Teams, Exchange)

• Experience in Email Transport through Secure Email Gateways ( Fortimail, ProofPoint, Fast path or any other MTA)

• Experience in designing and providing solutions aligned with standards, security, validation, capacity and high availability to fulfill complex business needs while identifying associated risks.

• Experience with AI technologies and their application in digital workplace solutions and knowledge of machine learning, natural language processing, and AI-driven automation tools.

• Knowledge in ServiceNow or another ITSM solution.

• Experience in Scripting against API with languages like: Python, javascript, or Powershell 

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.