Director, Data Operations

Overview

The Data Operations Director will be responsible for building, managing and developing the Data Operations team.  This role will continue to help Develop Data Operations as a center of excellence within Consilio global delivery paradigms and develop and maintain best practices for a global, high performing team.

Responsibilities

• Build world-class delivery teams: Attract, retain, and grow the team by hiring the best people in the most relevant roles
• Empower Operations managers to lead and manage delivery activity on the floor
• Build rapport with counterparts and executive leadership, understand client & project needs, and maintain high levels of (internal) client satisfaction.
• Serve as the primary point of contact for project management leadership and key clients. Strategically consult with clients on key decisions around data processing & hosting costs and risks
• Execute Pilot projects, play hands-on role in new client acquisition
• Develop new data based services streams and plug revenue leakages
• Foster long-term partnership with PM, IT, Review and Revenue Directors
• Lead recruitment efforts to attract top consulting talent and maintain a balanced team structure.
• Deliver and support multi-product and multi-client critical 24x7 software operations services
• Develop India Operations as a center of excellence within Consilio global delivery paradigms
• Lead team planning and budgeting exercises
• Develop Data Ops success stories and narratives at global Consilio forum
• Play a pivotal role in team performance management
• Develop best practices and drive an effective work-ethos among geographically dispersed teams across Asia-Pacific
• Cultivate a strong belief in the success of data operations team and be willing to provide constructive feedback and take corrective action when required
• Inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal
• Mentor data operations managers. Develop succession planning pipeline for data Operations leadership
• Develop, monitor, and improve upon Operations management metrics
• Connect with internal counterparts in client services division on work breakdown structure, information sharing and quality management
• Contribute to ongoing evolution of data processing and hosting services within the organization and beyond
• Collaborate with IT and product management to roll out operations workflow on new product launches and major enhancements
• Liaise with Strategic client services group on designing custom workflows for top clients
• Participate in regular policy and procedure review meetings with client services leadership

Qualifications

• Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
• Post-graduation in Operations Management would be preferred
• 18+ years of related E-Discovery experience
• Exceptional verbal and written communication skills to effectively convey complex information to clients, stakeholders, and executive leadership.
• Ability to create and deliver engaging presentations and proposals
• Industry Certifications like PMP/Prince2, Six Sigma Black Belt, Lean Principal, ITIL Intermediate & above etc.
• Experience in managing large (80+ resources) delivery teams in a fast-paced software services 24x7 environment
• Competent with business analytics
• Ownership Mindset – Own processes, manage delivery escalations and empathize with client requirements
• Continuous Improvement Mindset – Relentless focus on quality and process reviews along with a positive outlook in face of challenges
• An ability to be hands-on and to manage multiple client priorities simultaneously
• Strong analytical and problem-solving skills
• Proven track record of managing senior management delivery expectations