Fraud Analyst - Trust & Safety (T&S)

TextNow is seeking a Fraud Analyst to join our Trust & Safety (T&S) team to help us combat fraud and spam on our platform while building more value for our community of users.  
You’ll be responsible for strengthening and operating a fraud investigation and mitigation process to help identify and block bad actors who attempt to abuse our service. 
You’ll also play a key role in: 
- Collaborating with our T&S data scientists and engineers in ML development - Evaluating and integrating 3rd party technologies and vendors - Designing new fraud detection methods and tools 
Additionally, you’ll work directly with our T&S product team and our customer care team to strengthen our overall T&S system and deliver positive experiences to our customers. 

What You'll Do

• Monitor platform trends for potential fraud using T&S technologies and tools 
• Analyze large sets of data to identify anomalies and emerging risk patterns 
• Conduct detailed fraud investigations to detect bad actors and mitigate abuse 
• Prepare comprehensive reports on fraud incidents and propose preventative solutions 
• Provide regular updates to management on fraud trends and mitigation efforts 
• Partner with other teams including customer care, data science, engineering, product 
• Automate threat discovery and monitoring, leveraging internal and external data sources 

Who You Are

• Strong data analysis skills 
• Excellent written/verbal communicator 
• Proficiency in SQL, Excel, Elastic Search 
• Collaborative with a customer-first mindset 
• Ability to work independently and on a team 
• Strong foundation in probability and statistics 
• Experience with relational/non-relational databases 
• Self-starter with holistic approach and attention to detail 
• Proficient in Snowflake, Redshift, Splunk, and similar data lakes

Preferred Experience

• Proficiency in scripting languages like Python, etc. 
• Prior experience with telecom, i.e.calling and messaging 
• Prior experience mitigating common fraud and abuse attack vectors