Conversational AI Specialist (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

What to do:

• Develop and implement conversational AI (e.g. AI models to analyze and interpret audio data from call centers).

• Collaborate with cross-functional teams to integrate AI solutions into our customer service operations.

• Continuously monitor and improve the performance of AI models.

• Stay up-to-date with the latest advancements in AI and NLP technologies.

• Provide technical expertise and guidance to team members and stakeholders.

• Utilize agentic AI use case skills to enhance the functionality and effectiveness of AI solutions.

Requirements

You check these boxes:

• Bachelor's or Master's degree in Computer Science, Data Science, AI, or a related field.

• Proven experience in developing and deploying AI models, particularly with audio data ((also multi modal models).

• Proven experience in building data pipelines for voice applications

• Proven experience in graph db or knowledge graphs technologies

• Strong knowledge of machine learning frameworks and tools (e.g., TensorFlow, PyTorch).

• Experience with natural language processing and speech recognition technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work collaboratively in a team environment.

• Demonstrated skills in agentic AI use cases.

• Fluent in English, German is a plus

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2800,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.