Team Lead, Data Operations

Overview

The Data Operations Team Lead is a pivotal role as a first line leader ensuring that data processing and hosting services’ delivery, to Consilio’s clients are met in a timely and efficient fashion. Their responsibilities range from day-to-day work order handling to employee performance management. Their expertise as an escalation point for Data Operations team is typically driven by their deep understanding of eDiscovery domain and Consilio Data Operations processes.

Responsibilities

• Ensure Operations delivery activity on the floor progresses as scheduled and required for the eDiscovery projects
• Escalate and resolve technical issues with IT support teams
• Interact with project managers on eDiscovery project schedules and delivery estimates
• Prioritize tasks for assigned projects and ensure coverage from his/her team members
• Guide seniors and consultants by providing them timely feedback as part of performance management
• Manage a team of 6-9 associates
• Report on project status and creating templates as required
• Provide queue movement and issues status updates to Data Ops leadership and worldwide counterparts
• Delegate, to train and provide opportunities to juniors in the team, mini projects and tasks
• Mastery over various ESI discovery data processing and hosting platforms
• Responsible for providing specific and substantiated inputs to managers during performance appraisal and career advancement of his/her team members
• Support Project Management organization by responsiveness to E-discovery requests and process adherence
• Prepare high impact incident reports
• Be cognizant of and act on measurement metrics like utilization, quality, productivity
• Collaborate with IT and product management to test new application upgrades and major enhancements
• Enhance training module to suit changing skills matrix for the team
• Train the trainers in the team on standard protocols and product knowledge
• Build new sub-teams on new processes – hiring, grooming, process documentation, quality control design etc
• Participate in regular policy and procedure review meetings with Operations leadership
• Conduct and participate in knowledge sharing sessions organized by Operations team

Qualifications

• Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
• A MBA degree would be preferred
• 6-9 years of related E-Discovery or strong database/scripting experience
• Functional experience in any of the following technologies: Relativity Server, REL 1, IPRO, Reveal, Cloud End Server, LAW, Nuix Processing, Nuix Discovery, Everlaw, SQL
• People and Team management experience
• Articulation – ability to convey ideas, issue-analysis, conclusions, expectation-management in a straightforward and easy-to-understand manner
• Comfortable interacting with senior stakeholders
• Experience working under tight deadlines and unstructured situations
• Ability to assess team members and provide timely feedback (positive/negative) on performance
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)
• Knowledge of general database, networking, and file-systems concepts
• Experience with several of the following is preferred: SQL, Visual Basic/VB Script, Reg-Ex & Pattern matching, XML parsing and MS-Office
• Following skillsets too are being sought after: Power BI/Tableau, Excel Power Query, simple Python/Shell scripting, basic NoSQL knowledge
• Exposure to following concepts: Encryption, Data Security, Compliance & Governance
• Ability to perform troubleshooting and learn customized proprietary software

Work timing:

• Rotating Shifts: 6 AM - 3 PM, 2 PM – 11 PM, (timings may vary depending on business requirement)