Professional Services Consultant

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

Dynatrace Autonomous Cloud Enablement (ACE) Services ensures successful adoption of Dynatrace technologies throughout the software application lifecycle to provide real-time analytics which helps our customers proactively avoid performance issues and to rapidly diagnose and resolve problems should they occur.

The Professional Services Consultant is a vital member of the team, responsible for the delivery of Dynatrace professional services. The role focuses on customer success and technology adoption, working with customers and helping them maximize the value that Dynatrace delivers, enabling delivery of high-performing applications with a first-rate customer experience. Customer environments will vary widely. Significant performance problems may take down customer applications, creating a high-stress, time-critical working environment. Other situations may need a more measured approach with rigorous change control and approval processes. Regardless, engagements often take place in cross-organizational, highly political, and visible atmospheres so excellent communication and customer management skills, and the ability to constantly make progress and add value while keeping all parties updated on progress, are essential skills.

You will have a high-tech background with an application focus and will be intuitive problem-solvers comfortable in complex environments, seeking a wide variety of challenges to help them grow. A strong understanding of appropriate technologies (described briefly below) is required as this role calls for more than simple product installation and configuration. You will be required to develop skills in using Dynatrace technology to help isolate and analyze application performance problems. You will interact with a wide variety of roles both business and IT need to gain mastery of this knowledge along with the ability to communicate clearly, credibly, and confidently.

Responsibilities:

• Earn the confidence of customers, partners, and colleagues as a trusted advisor in Application Performance Management
• Represent Dynatrace as a product expert on its technology
• Deploy, administer, configure and maintain Dynatrace technology
• Ensure effective monitoring of critical business applications at customer sites
• Build and enhance dashboards, reports and alerts to meet customer requirements
• Help customers troubleshoot, profile, and predict application performance issues
• Mentor and train customers on Dynatrace technology and best practices
• Build Dynatrace brand loyalty and uphold Dynatrace solution against competitive threats

Qualifications

• Extensive experience working as Professional Services Consultant / Delivery consultant within IT Industry
• Excitement and eagerness to learn new technology
• Passion for IT development and desire to gain in-depth knowledge
• Bachelor’s degree or minor in any of the following: Computer Science, Engineering, Statistics, Math or equivalent training or course work experience
• Basic knowledge of Java, C#, .Net, Python or similar programming languages
• Interest in web programming and Object-Oriented design
• Fluent spoken and written Cantonese and English
• Excellent interpersonal skills 

Additional Information

​​​​​​What's in it for you?

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 
• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.   
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
• An environment that fosters innovation, enables creative collaboration, and allows you to grow. 
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.