Technical Support Engineer

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

After becoming one of the fastest growing startups in the United States ($0 → $11B), Rippling is ready to up-level our operations to scale to $1B in ARR over the next couple years. We need someone who can take us from 1 to 10—and beyond, on a global scale.

We’re looking for a Technical Support Engineer to join our growing Support team. You’ll work in a fast-paced environment and your work will ensure we make the right decisions to grow exponentially, optimize our cost, and improve customer experience. The focus for this role will be centered around analytics and supporting our clients using our new data products.

What you will do

• Troubleshoot and resolve technical questions via email or chat regarding API authentication and integration.
• Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data
• Support and debug both Rippling-managed and custom data connectors
• Provide technical guidance and expert advice to customers with regards to their effective and optimal use of (Data Cloud)
• Provide feedback on system tools, product features, and other potential customer pain points.
• Work in a highly technical capacity, ensuring success for our new and existing customers

What you will need

• Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience
• Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered).
• Experience building or troubleshooting REST APIs
• 1-3 years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Good understanding of ETL
• Understanding of Data Warehousing fundamentals and concepts
• Experience with analysis, data analytics, dashboard creation, BI
• Ability to navigate a high-ambiguity environment
• Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details
• Excellent verbal and written communication skills. 

Note

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you a fixed day/night shift (7:00AM - 3:30PM IST or 3:00PM to 11:30PM IST shift)