Infrastructure Technology Relationship Manager

Infrastructure Technology Relationship Manager

Infrastructure Technology Relationship Managers (IRMs) are responsible for effective customer communication, coordination, and demand prioritization.  IRMs interact with Portfolio Managers, application development teams, project and operations managers, and Infrastructure Technology teams to ensure that key customer needs are clearly understood and satisfied in an appropriate and timely fashion. IRMs play a critical role in on-boarding new Portfolio Managers and supporting existing Portfolio Managers globally by leading the provisioning of Infrastructure Technology products and services to meet their needs.

The Infrastructure Technology organization is seeking an experienced professional to join the Relationship Management team to focus on the needs of Portfolio Managers pursuing bespoke investment strategies. Implementing these strategies requires the deployment of diverse on-premises and cloud-based technologies. IRMs are responsible for soliciting, documenting, and coordinating the deployment of both existing and new technology components to meet the unique needs of our Portfolio Managers.

A successful applicant will possess a combination of strong interpersonal, organizational, and technical skills in addition to unwavering personal integrity and tenacity required to drive delivery in a dynamic environment. Occasional international travel to other Millennium offices is required.

Principal Responsibilities

• Gathering, analyzing, and documenting technical requirements
• Identifying appropriate components needed to satisfy the requirements
• Communicating how the components will meet the requirements
• Coordinating component deployment across Infrastructure Technology teams
• Providing timeline estimates for component deployments
• Creating and maintaining prioritized books of work for customer teams
• Tracking and reporting deployment status vs customer books of work

Qualifications/Skills Required

• 4+ years of infrastructure project and/or service delivery in the financial services industry
• Ability to manage multiple simultaneous cross-team deliveries to successful conclusion
• Strong sense of ownership and the ability to instill the same in other team members
• Working knowledge of infrastructure technologies: servers, networks, storage, and PCs
• Familiarity with Linux and Windows operating systems
• Familiarity with Amazon Web Services, Google Cloud Platform, and Microsoft Azure & Office 365
• Familiarity with Software Development Lifecycle (SDLC) management
• Familiarity with common AI tooling use cases and benefits, including Chat GPT
• Excellent oral & written communication, with effective presentation skills
• Ability to organize and lead meetings with customers, technologists, and senior leaders
• Detail-oriented, customer-focused approach to discovery, planning, deployment
• Team player with a strong desire to collaborate with others and help solve business problems
• Ability to thrive in a dynamic environment and re-prioritize as needed to meet urgent demands
• Experience operating in a large, global organization is strongly preferred
• Proficiency in written and spoken Chinese is preferred as the role will be required to engage with our China office