MarTech Data Manager

The Role

We are looking for a MarTech Data Manager to support our journey to redefine the personalisation and automation strategy across the department, aiming to increase supporter engagement and underpin commercial growth.

In this new role within the Digital & Insight team, you will be dedicated to managing the Supporter Data Platform (SDP) and data integration with downstream MarTech. You will enable multichannel supporter journeys and personalised digital experiences, contributing as an important component in the future and on-going evolution of technology and approach we take to deliver unique support experiences.

You’ll join a passionate team delivering Arsenal’s multi-channel campaigns, and consistent personalised experiences across digital touch points. Bringing supporter data together to help achieve our strategic goals.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Champion data - you will be an advocate for a data led approach, putting data front of mind when making decisions. Delivering crucial data integrations and flows between the SDP and downstream MarTech platforms
• Technical expert - you’ll be the central point of contact, closing the gap between technical and non-technical teams, addressing queries and increasing understanding of our data with support from internal technical stakeholders and 3rd parties
• Support Commercial strategy - you will drive our Personalisation and Automation strategy through determining best practice and supporter decisioning, combining diverse data sources to create a stable and rich view of supporters
• Best in class Supporter Data Platform - you’ll manage our SDP, creating and maintaining models to ensure quality and integrity of data alongside 3rd party suppliers to enable omni-channel communications and personalised supporter experiences

What we are looking for

• Proven experience in a data leading setting - you will have an expert understanding of data implementing strategies and structures, architecture, integrity & governance (understanding of SQL, Python, or PySpark coding languages desirable)
• Stakeholder management - you’ll have excellent ability to effectively communicate and influence technical and non-technical stakeholders
• Strong project management skills - you will demonstrate critical thinking and a problem-solving mindset in a fast-paced environment, with the ability to effectively communicate and influence stakeholders
• Drive for data development - you’ll strive for continuous improvement, questioning existing practices showing passion for data development and data education across a complex organisation

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date - Monday 9th December 2024

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!