Customer Insight Analyst

Customer Insight Analyst

Location: Leeds, Thorpe Park, Hybrid working.

We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. 

According to The Sunday Times, we’re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. 

Join us, and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new entrants tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times. 

But enough about us. Let's talk about your new role with Lowell.

As our Customer Insight Analyst, you will help the marketing department understand the effectiveness and efficiency of the digital channels, through both quantitative data analysis and qualitative insight. You’ll contribute to the delivery of marketing initiatives, and to ensure all outputs are aligned with internal client needs.

*Unfortunately Lowell is unable to offer sponsorship for this role*

Accountabilities and Responsibilities:

• Understand customers’ needs and preferences through market research, internal data and/or external products to deliver thought leading insight and improvements into marketing segmentation
• Be responsible for deep-dive analysis into customer behaviour through the digital channels and provide recommendations on next steps to improve efficiency and/or effectiveness
• Provide Marketing MI for the Marketing department
• Provide and create insight through our customer experience software platform, fitting both project and customer needs
• Provide initiative performance MI and insight understanding the outcome and providing recommendations
• Provide insight (both externally and internally) into the changes within our customer base through our own or external data sources

What we need from you:

• Degree in a quantitative discipline with significant coursework in statistics, econometrics, or an allied field (essential)
• Direct experience of conducting statistical analysis using segmentation models from complex, specialised or large (1m+ customers) data pools
• Direct experience of numerical programming (using, e.g., Python, R, SAS), database programming (using, e.g., SQL Server and/or Azure SQL, SAS)
• Direct experience of using customer feedback tools (Rant & Rave, Medallia)
• Solid critical thinking skills, intellectual curiosity, ambiguity tolerance, and a willingness to keep looking for better answers

A mission that gives back:

You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park.
• Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance.
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
• Job security.

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…