Database Support Engineer-Canada

About us:

Welcome to Decision Foundry!

Decision Foundry, an advisory-led, premier Salesforce Data Cloud delivery partner, bridges the gap between data access, platform adoption, and business impact. As a certified ISV and award-winning Salesforce integration partner, we offer global consulting services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service solutions.

We win as an organization through our core tenets. They include:

·         One Team. One Theme.

·         We sign it. We deliver it.

·         Be Accountable and Expect Accountability.

·         Raise Your Hand or Be Willing to Extend it

Requirements

• Strong understanding of data management principles and practices.
• Familiar with data warehousing concepts and ETL processes.
• Should be extremely good at SQL.
• Experience handling and monitoring support ticket queues and acting accordingly based on SLAs and priority.
• Ability to monitor alerts and application logs for data processing issues and troubleshooting.
• Should have experience in log reading and debugging. (Cloudwatch experience is preferred).
• Familiar with cloud-based data technologies such as AWS.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams, including Data Engineers and BI teams.
• 5+ years of experience.
  

Additional Requirement:

• Experience with SQL, DBT and database technologies such as Redshift, Postgres, MongoDB, etc. 
• Familiar with programming languages such as Python.
• Experience with data ingestion and orchestration tools such as AWS Glu.
• Experience with Tableau server administration, including user management and permission.
  

Benefits

• Work Model – Hybrid (2 days work from office- Office is in Oakville) 
• The annual base salary range for this position is CAD $60,000 to CAD $80,000.
  
• In addition, Decision Foundry offers additional benefits including subsidized medical, dental, insurance and additional benefit options.
  Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.