Business Process Analyst

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

Reporting to the Manager, Business Intelligence, the Business Intelligence Analyst is a subject matter expert providing visibility into internal and external metrics. The individual works with various stakeholders to identify key intelligence topics/questions, collect and retrieve data, and present actionable analyses to aid decision making. The BI Analyst will consider leading and lagging indicators to identify gaps and solutions in people, process, and tools.

What you’ll do

• Design and develop dashboards and reports in data visualization tools (e.g. PowerBI) for various audiences to track performance on leading and lagging indicators

• Identify opportunities where data can support decision making and solution/deliver reports and analyses

• Automate existing manual reports and suggest process improvements to accommodate the automation

• Assess data systems and programs in support of ad-hoc and standing customer requests

• Analyze data and processes to provide business intelligence and decision support for business leaders

• Advise management on the content and interpretation of business data

• Recommend alternative data or analysis solutions to management based on available data and business needs

• Implement new data or analysis processes based on changing business or industry conditions

• Identify gaps and solutions in data quality and governance

• Collaborate with research and external insights team to benchmark performance and recommend actions

What you need to succeed

Must-have

• Bachelor’s degree in Business, Statistics, an IT related field, or equivalent experience

• 4+ years of quantitative analysis experience

• Proficiency in PowerBI

• Advanced skills in Microsoft Excel

• Strong communication skills to build professional relationships with business partners across the organization

• Ability to manipulate data with tools, draw conclusions, and relate back to business problems and solutions

• Track record of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines

• Demonstrated ability to understand and concisely articulate details and impacts of complex business problems

Nice-to-have

• Experience with SQL, relational databases and python

• Salary range: $70,000 - $83,200 depending on experience and skill set

• Benefits overview: https://careers.cdw.ca/pages/benefits

• Salary ranges may be subject to geographic differentials 

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. 

What you can expect from us: Culture, coworkers, careers. 
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.