Risk Services - AI Support Manager

Line of Service

Assurance

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Manager

Job Description & Summary

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.
Those in information security at PwC will focus on protecting sensitive data and systems from cyber threats through risk assessments, security audits, and implementing robust security measures. Your work will help enable the confidentiality, integrity, and availability of information assets for clients.

Our Risk Services Practice provides an invaluable safeguard in today’s complex operating environment with insights and independent assurance. We work with clients to deliver business control to help them to protect and strengthen every aspect of their business from people to performance, systems to strategy, business plans to business resilience. We help clients manage, mitigate and control risks from potential cybersecurity breaches to possible breaks in the supply chain. We assess and prepare businesses by looking into their technology, finance, data analytics, regulatory requirements, data security and privacy, internal audit, and the third parties our clients rely on, to help clients deliver quality results and meet their strategic objectives.

• Provide coordination as the single central point of contact for end-user technical support and troubleshooting for AI tools and solutions.

• Work with GTS and/or global tech support to manage and resolve helpdesk tickets related to AI technologies, ensuring timely and effective solutions.

• Collect and analyze user feedback to identify common issues and areas for improvement in AI systems.

• Develop and maintain documentation, FAQs, and user guides to assist employees in using AI tools effectively.

• Work with the Change Management Specialist to conduct training sessions and workshops to help users become proficient with AI technologies.

• Collaborate with AI engineers and data scientists to address complex technical problems and implement enhancements.

• Monitor system performance and usage metrics, proactively identifying and addressing potential issues before they impact users.

• Collaborate with the AI Strategy Lead to ensure AI tools and solutions comply with organizational policies and best practices, including security and data privacy standards.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Governance, Data Architecture, Data Archiving, Data Flow Mapping, Data Privacy Act, Embracing Change, Emotional Regulation, Empathy, Enterprise Content Management, Incident Response Plan, Inclusion, Information Rights Management (IRM), Information Security, Information Security Governance, Information Security Management System (ISMS), Intellectual Curiosity {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date