Lead Support Engineer

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"It is an exciting time to work for FICO. We have been named a leader in the growing market of digital decisioning platforms. In this role you will join the FICO Xpress Optimization development team. FICO Xpress Optimization is one of the world’s leading mathematical optimization systems principally comprising leading edge linear, mixed integer and nonlinear programming solvers, advanced model building capabilities and rapid solution development and deployment capabilities. FICO Xpress Optimization has a broad customer base and is a critical component of FICO Platform – the next generation, applied intelligence platform. As a support expert for mathematical optimization solvers and modeling, you will work with cutting edge research teams, sales and customers, and directly contribute to the successful usage of FICO Xpress Optimization." - Software Engineering, Hiring Manager

What You Will Contribute

• Provide remote 3rd level technical support for global clients.

• Provide guidance on performance tuning of FICO Xpress Solver.

• Provide guidance on best practices when working with the rich range of model application programming interfaces that FICO Xpress provides.

• Assist users with examples and tools to demonstrate use cases.

• Work with the development teams to resolve any incidents.

• Work with product management and development teams to help drive development of FICO Xpress Optimization.

What We Are Seeking

• PhD level degree in Computer Science, Operations Research or similar/related discipline or equivalent experience.

• Working knowledge of Operations Research and Mathematical Programming in particular.

• Significant experience with Python and working with NumPy and Pandas.

• Experience with Mathematical Optimization solvers, such as FICO Xpress, Gurobi, IBM Cplex or SCIP.

• Experience with Mathematical modelling software, such as Pyomo, PuLP, FICO Mosel, IBM OPL, AMPL or GAMS, is beneficial.

• Experience with Java, C# and/or C/C++ is beneficial.

• Experience with cloud computing and containerization (Docker) is beneficial.

• Excellent written and oral communication skills in English.

• Ability to work effectively with a remote team.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-MR1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy