Technical Program Manager/Scrum Master (Contract)

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

We are seeking an experienced Technical Program Manager (TPM) with a deep understanding of Agile and Scrum methodologies to oversee high-visibility initiatives within our organization. The ideal candidate will act as a Scrum Master across multiple cross-functional teams, ensuring efficient workflow, timely delivery, and alignment with strategic goals. This role will involve collaboration with stakeholders at all levels, facilitating communication, and optimizing the use of Agile tools, specifically Jira.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Lead Agile Ceremonies: Facilitate Scrum ceremonies (stand-ups, sprint planning, retrospectives, and demos) across multiple high-visibility initiatives to ensure effective collaboration and alignment.
• Jira Administration: Manage Jira boards, workflows, and reporting to track team progress and ensure transparency, supporting data-driven decision-making.
• Program Management: Oversee and manage end-to-end project execution, proactively identifying and mitigating risks to meet deadlines and ensure alignment with business goals.
• Stakeholder Communication: Serve as a primary point of contact for cross-functional teams and stakeholders, including engineering, product, and business leads, to provide clear updates, manage expectations, and escalate issues when necessary.
• Team Collaboration and Coaching: Mentor and coach team members and stakeholders on Agile/Scrum best practices, fostering a culture of continuous improvement and accountability.
• Metric Tracking and Reporting: Utilize Jira and other tools to track key metrics (velocity, burndown, etc.), ensuring visibility into project status and identifying opportunities for optimization.
• Risk and Issue Management: Identify, document, and address risks or blockers, making recommendations for solutions to maintain project momentum.
• Process Improvement: Continuously assess and refine Agile practices and tools to improve team efficiency and project outcomes.

Basic Qualifications:

• 5+ years of experience as a Technical Program Manager, Scrum Master, or related role in a software development or technical environment.
• Proven track record managing high-impact initiatives and driving projects to completion.
• Expert knowledge of Agile/Scrum methodologies and practices.
• Proficiency in Jira for task management, reporting, and metrics tracking.
• Familiarity with other Agile tools (e.g., Confluence, Trello) is a plus.
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple high-stakes projects and adapt to changing priorities.
• Experience working with diverse, cross-functional teams and balancing varying needs and priorities.
• Bachelor’s degree in Computer Science, Engineering, Project Management, or a related field; advanced degree preferred.

Preferred Qualifications:

• Startup experience
• Experience with Enterprise SaaS Products
• Certified ScrumMaster (CSM) or similar Agile certification is preferred.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Bay Area, CA$110,000—$125,000 USD