Fraud Analytics Lead

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

AOBUT THE TEAM 

Exciting opportunity for an experienced leader to work in our Ongoing Monitoring team. As a member of the team, we're looking for someone who is passionate about customer experience and fighting financial crime and wants to help drive our business forward as we continue to grow and expand in new markets.

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers. 

ABOUT THE ROLE

As the Fraud Analytics Lead, you will be responsible for leading and developing comprehensive strategies to mitigate fraud risks. You will oversee the design, implementation, and optimisation of fraud prevention measures to safeguard our customers' transactions and uphold the integrity of our services. This will involve both building a team of analysts, as well as working closely with the other functions across our first line of defence teams, in particular Product, Engineering and Data Science.

You will be responsible for ensuring we meet KPIs relating to Fraud performance within the organisation, and have exposure at the most senior levels within the organisation to discuss Fraud performance. This will involve engaging directly with internal and external stakeholders, including regulatory representations when necessary.

As a member of Tide’s Ongoing Monitoring team you will aim high, embrace challenges and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.

Reporting to the Head of Fraud, you will:

• Work in a collaborative and cross-functional way to identify, quantify and own complex data driven business decisions to reduce our exposure to fraud
• Manage junior team members and be responsible for their workload and growth
• Develop and manage the Fraud Analytics programme and use of data to balance fraud losses, user friction and regulatory obligations
• Work collaboratively with a wide range of stakeholders across the entire business to prioritise and translate compliance and business requirements into innovative solutions
• Identify improvement opportunities to current business processes, create and own the Fraud analytics roadmap
• Build relationships with senior leadership and articulate the Fraud Analytics strategy to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences
• Build and lead the day-to-day analytics processes, ensuring Fraud risks are mitigated in an efficient manner and are meeting KPIs
  
  

WHAT WE ARE LOOKING FOR

• 8+ years experience in financial crime analytics - specifically in transaction monitoring
• Strong SQL, excel and visualisation skills (python as well would be preferable) and able to handle complex data structures from multiple sources
• Strong background in rule building, back testing and optimisation
• Strong knowledge of Fraud compliance and regulation
• Excited about working in a fast-changing environment and have the ability to adapt to the business challenges in front of you
• Experience in managing and presenting to senior stakeholders (including exco). Communicating clearly with other parts of the business, explaining financial crime, our processes whilst also managing expectations.
• Experience building, reviewing, documenting and optimising business processes, isn’t a must have but would be advantageous

WHAT YOU WILL GET IN RETURN

• Flexible working options
• Share options 
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Read through our Recruitment privacy notice to learn about how Tide manages your data