Customer Master Data Specialist - Temporary

Versailles, OH, United States

Midmark Corporation

Midmark is a global manufacturer and supplier of healthcare products, equipment and diagnostic software for medical, veterinary, and dental markets.

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JOB SUMMARY:

Customer Master Data Specialists will be responsible for managing Midmark’s customer accounts to ensure the accuracy and quality of customer master data, as well as maintaining appropriate customer documentation. The position will maintain data accuracy and cleanliness by performing data integrity checks and cleansing, training, supporting stakeholders, research, and resolving data issues. Role will require frequent communication with stakeholder personnel including: Customer Experience, Marketing, Sales, Corporate Accounts and Credit Department.

 ESSENTIAL/PRIMARY DUTIES:

  •  Subject matter expert for customer master data
  • Create and modify customer master data to data standards
  • Research, append, and remove duplicate customer records
  • Conduct master data audits on existing and newly set up customers
  • Collaborate with Product Owner and business areas to improve master data processes and requirements
  • Writing documentation as needed for customer master training, policies, standards, controls and procedures and train accordingly
  • Leverage required computer systems to maintain quality customer data
  • Ensure customer’s product ownership records are maintained

 SECONDARY DUTIES:

  • Participate in projects related to and reliant on customer master data
  • Analyze and report key performance indicator results for customer data, enhancement queue, benchmark results and identify improvement opportunities
  • Establish rapport with stakeholders of customer data as well as Midmark customers
  • Participate in visits to customer or Midmark site locations.
  • Other responsibilities as determined by supervisor

EDUCATION and/or EXPERIENCE:

  • Associate's degree in business related field and 1+ years’ experience in customer service or business environment preferred.

COMPETENCY/SKILL REQUIREMENTS:

  • A commitment to customer service is essential
  • Excellent written and oral communication skills
  • Strong problem-solving skills
  • Outstanding organizational skills with ability to prioritize workload
  • Ability to handle multiple priorities, meet deadlines, and demonstrate great attention to detail
  • Experience with integrated ERP System with customer master knowledge preferred
  • Ability to apply policies and standards consistently
  • Comfort in reinforcing policy and best practices
  • Could require 5% travel to customer or Midmark site locations

Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled




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Tags: CX Research

Perks/benefits: Health care

Regions: Europe North America
Country: United States

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