Data Quality and Process Development Senior Lead (Greece)

Work Location: Remote role within Greece

Work Schedule: Mon - Fri, during normal business hours

Engagement Model: Permanent, full-time employment

Estimated Start Date: ASAP

DataForce by TransPerfect is seeking a Data Quality and Process Development Senior Lead to join our expanding team in Greece

Role Summary

The Data Quality and Process Development Senior Lead plays a crucial role in the DataForce Services team by planning, developing, analyzing, leading and executing process development initiatives with a strong focus on quality. This role balances hands-on project execution with strategic oversight, collaborating with the project team to ensure outcomes consistently exceed customer expectations. The Data Quality and Process Development Senior Lead mentors junior team members, fostering skill development and knowledge sharing to strengthen the team’s capabilities

Role Responsibilities

The Data Quality and Process Development Senior Lead is responsible for collaborating with stakeholders across the organization to understand business needs and priorities. This role is also responsible for leading process improvement and development initiatives

Partner with various business units and stakeholders to understand existing process related needs/gaps and root causes of existing issues

• Define, measure, analyze, improve and quality control processes across DataForce department
• Track the success of process implementation
• Develop, deliver and maintain process related documentation
• Define strategies that support and positively impact achieving business goals
• Provide support and coaching for team members seeking consultation and DataForce services-specific support
• Collect feedback and findings from stakeholders to drive improvements
• Guide and coach DataForce team members on AI industry best practices, and execution following DataForce and TransPerfect guidelines
• Coach and support junior team members as needed, including delegation of tasks as appropriate
• Provide support within the department for the implementation and delivery of components associated with various initiatives
• Ensure that the project team is following established Quality Control (QC) procedures, develop training plans
• Track key project metrics and assess the effectiveness of current procedures, identifying areas for further enhancement
• Provide QC insights and recommendations to all relevant stakeholders
• Assist QM in the establishment new data quality processes and enhance existing Quality Control (QC) processes to increase data excellence
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Requirements

Role Requirements – Knowledge, Skills and Abilities

• Exceptional communication skills
• Outstanding teamwork and collaboration skills
• Exceptional coaching skills
• Proactive with a strong mindset for continuous improvement
• High-level interpersonal and relationship building skills with ability to interact with stakeholders at all organization levels
• Demonstrated analytical, critical-thinking, problem-solving skills – ability to analyze a situation, propose and implement solutions
• Demonstrated knowledge of quality excellence best practices
• Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products

Role Requirements – Education and/or Experience

• Minimum Bachelor’s degree or its equivalent
• Demonstrated business English language proficiency
• 4+ years of experience in roles with similar responsibilities
• Experience in AI industry
• Experience in working in a cross-functional/matrix organization
• Advanced knowledge of process improvement techniques
• Advanced knowledge of project management tools

Preferred Role Requirements

• Experience working with crowd workers/community
• Experience working in a multinational/multicultural virtual working environment
• Fluency in a language other than English
• Experience with data analytics

Who we are

DataForce is a worldwide data collection and labeling platform that combines technology with a diverse network of more than one million data contributors, scientists, and engineers. DataForce offers companies in technology, automotive, life sciences, and other industries secure and reliable AI services for exceptional structured data and customer experiences.

DataForce is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide. For more information about us, please visit our website: https://www.transperfect.com/dataforce

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.