Machine Learning Product Manager (Temp Position) - Customer Care

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

You'll utilize state-of-the-art technologies, including machine learning and reinforcement models, to shape our customer care delivery and positively impact millions of users. In your day-to-day, you will:

• Take full ownership of Wix's Traffic Balance domain, using ML to optimize resources and deliver the best user experience while aligning with business goals
• Translate business and user needs into clear product requirements, prioritizing features to maximize value
• Collaborate closely with data science, engineering and UX teams to develop, train, and deploy ML models that solve complex problems, deliver measurable impact and enhance the user experience
• Identify new opportunities for ML applications, staying ahead of industry trends and innovations
• Monitor and evaluate model performance, using data-driven insights to iterate and improve continuously
• Lead cross-functional communication, ensuring stakeholders are informed and aligned throughout the product lifecycle
• Manage end-to-end product development, from ideation to production and scaling

Qualifications

• 2+ years of experience in product management in data-intensive or complex products OR relevant experience
• Excellent teamwork and communication skills
• Great problem-solving skills; you're not intimidated by tough challenges
• Ability to lead a project from start to finish
• Strong understanding of machine learning concepts, including supervised/unsupervised learning, reinforcement learning, and model evaluation - an advantage

Additional Information

The Traffic Balance team is a key part of Wix's Customer Care organization, focused on delivering real-time solutions that optimize user interactions and resource allocation. Our mission is to provide the best possible service to users in real-time, based on their intent and the system's current state (expert availability and skills). We manage the entire Traffic Balance ecosystem, including routing algorithms, real-time decision-making, and tools for resource optimization.