Administrative Specialist - Data Management & Client Support Expertise

This is a remote position.

Job Highlights:

• Full-time, 40 hours per week
• Permanent work from home
• Schedule: Monday to Friday, Flexible AU (6am to 3pm Manila Time) or UK business hours (5pm to 2pm Manila time)
• Client Timezone: AU/UK


Responsibilities:

• Efficient data entry and meticulous record-keeping.
• Prepare detailed reports and craft presentation templates using tools like Google Slides.
• Address and respond to customer inquiries via phone, chat, email, or video calls, ensuring a high level of professionalism and clarity.
• Prepare and organize sales invoices, contracts, and other financial documents.
• Update and maintain customer records, marketing lists, and other databases.
• Coordinate with other departments to ensure smooth workflow and timely completion of tasks.
• Assist in organizing and scheduling meetings, appointments, and events.
• Handle sensitive customer information with discretion and ensure data protection.

Requirements

• Strong written English proficiency and effective verbal communication skills.
• Demonstrated reliability with a keen attention to detail.
• Excellent organisational skills and time management.​
• Basic proficiency in Excel and other MS Office tools.
• Knows how to edit PDF files (for sending contracts/agreements).
• Quick learner with the ability to adapt to changing tasks and priorities.
• Technical proficiency, including familiarity with G-suite and other online tools.
• Experience in handling voice interactions with a focus on customer satisfaction.
• Prior experience in a similar administrative or support role with voice interactions.
• Familiarity with cloud storage solutions like Google Drive or Dropbox.
• Experience in event planning or coordination.
• Experience with Hubspot


Independent Contractor Perks

• HMO Coverage for eligible locations 
• Permanent work from home
• Immediate hiring
• Steady freelance job


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