ONE Chatbot Senior Business Analyst (Operations & Policy Analyst 3)

Initial Posting Date:

12/04/2024

Application Deadline:

12/18/2024

Agency:

Department of Human Services

Salary Range:

$5,747 - $8,831

Position Type:

Employee

Position Title:

ONE Chatbot Senior Business Analyst (Operations & Policy Analyst 3)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you looking for a meaningful opportunity to use your analytical and developmental skills to support Oregonians' health and wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support the Oregon Department of Human Services? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today!

Summary of Duties

As a ONE Chatbot Senior Business Analyst, you will:

• Recommend, develop, and implement business policies, procedures, and program priorities in the area of information technology that support statewide agency programs. Represent the integrated ONE system Program Area needs/priorities in Statewide initiatives and Executive staff and Program Managers with analysis and recommendations for improving business processes and managing change.

• Determine impacts of the integrated ONE system from multiple program areas: SNAP, TANF, ERDC and all Medicaid programs (Magi, OSP, QMB, LTC and waivered services) as it relates to other departments/programs, staff workload, computer systems, clients and community of proposed modernization efforts.

• Direct the development and daily operations of information systems support for the integrated ONE system by establishing scope and general requirements to ensure business and client needs are met.

• Manage the business process flow development and business analysis for system projects and will support all phases of the systems development cycle (detail requirements, development, testing, implementation, ongoing maintenance).

• Oversees and approves systems results and implementation.

Minimum Qualifications

• A bachelor’s degree in business or public administration, behavioral or social sciences, finance, political science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.
  OR;
  Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Essential Attributes

We are looking for candidates with:

• Experience with IT systems and procedures, preferably related to Oregon Department of Human Services (ODHS) ONE system supporting ODHS eligibility programs, and services.

• Demonstratable experience and knowledge of Business Analysis Body of Knowledge (BABOK) or other comparable accepted industry standards of Business Analysis.

• Experience defining, explaining complex rules, guidelines, and adapting communication style to the intended audience.

• Experience creating detailed, accurate, and retraceable documentation while managing and communicating changes effectively to ensure and maintain system integrity and compliance.

• Experience identifying problems and solutions through a trauma-informed and culturally responsive approach.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• The work schedule is Monday – Friday 8:00 am to 5:00 pm

• Business needs may require the employee to come into the central workplace or perform mobile work on a regular or periodic basis. Employee’s work is conducted in offices and other program/partner sites which may include travel. 

• Expected to perform in a high-pressure environment resulting from high volume workload and difficult timelines.

• Priority and scope of projects must be intensely monitored, and frequent adjustments are required.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Rosario Barbour. If you contact the recruiter, please include the job requisition number: REQ-170492.

• Email: Rosario.DelaCruz-Barbour@odhs.oregon.gov

• Phone (call or text): 541-701-1045

You are invited to an Informational session:

Please consider joining the informational session with the hiring manager and the recruiter on Day of Wednesday, December 11, 2024, from 3:00 p.m. – 3:30 p.m. This is an excellent opportunity for you to ask questions and gain a deeper understanding of the position. We look forward to seeing you there!

Join the meeting now

Meeting ID: 256 200 989 202

Passcode: xo7GC2TF