SalesForce Data Analyst

Overview

FDB use Salesforce as our primary Customer Relationship Management (CRM) system. Salesforce is used to record, track and report on all prospect and client commercial activities. It is a vital tool in FDB pipeline governance, S&OP and all aspects of commercial activity reporting and demand management. Data outputs are used in commercial and strategic decision making.  

A Salesforce Data Steward is responsible for working closely with data owners including Commercial, Marketing, S&OP and Program Management teams to ensure that the data in Salesforce is accurate, current, and complete. The post holder is accountable for the quality of the data within Salesforce and ensures that Salesforce governance and document practices are upheld. 

The Salesforce Data Steward will support FDB drive for continuous improvement and will monitor ongoing results, define process areas for review, and conduct benchmarking activities to ensure best in class results for data management best practices. 

External US

Principal Accountabilities:

In collaboration with Salesforce users, ensure that data in Salesforce is accurate, complete and is of excellent quality which can be used accurately and effectively in FDB commercial analysis and reporting. 

Be responsible for accurate and timely data entries from supporting functions who do not have access to Salesforce opportunity and demand forecast management. 

Monitor data accuracy and completeness, conducting regular audits and data cleansing activities.  

Develop and maintain best practices related to data management practices, policies, and procedures.  

Provide training and support to users on data management best practices within Salesforce. 

Collaborate with key stakeholders to address data quality issues, implement corrective actions, and provide suggestions for process improvements, where appropriate. 

And other job duties that may be assigned from time to time. 

Can include cross function collaborative and project team leadership assignment consistent with personal strategic, operational and technical leadership 

Background and Education Requirements

• Bachelor’s degree (or equivalent) in business, engineering, or science  

• Experience with Salesforce, alternative CRM system or previous experience in a data entry/management role.  

• Minimum three years of experience in biologics drug development and/or contract manufacturing/testing organization, or equivalent experience.  
• Be able to understand and demonstrate an understanding of importance of data accuracy and how data is used to aid decision making. 
• Demonstrates a basic understanding of the biopharmaceutical industry with an ability and attitude to learn.  
• Process analytical thinking qualities and behaviours 
• Possess excellent communication and organizational skills. Be able to communicate clearly and persuasively with different roles in the organisation. 
• Strong interpersonal and problem-solving abilities. 
• Highly responsible & reliable. 
• Ability to work well under pressure in a fast-paced environment. 

The job holder will support the entire global commercial organization and collaborate with at all levels of the organization across all sites and global functions.

Salesforce data is the sole commercial planning tool which provides FDB with insight into clients, sales opportunities and sales booked. Salesforce is used to make important business decisions such as asset and organizational strategies and reports are used at Site and Executive Leadership levels.  

The post holder is accountable for Salesforce data quality, that data is managed following documented business processes and can be reported to key stakeholders and leadership. Executive Leadership relies on the accuracy of this data to understand the financial health of the organization and to make hiring decisions to ensure sites are appropriately staffed for their workloads. The ideal candidate will possess strong problem-solving skills, adaptability, and a proactive mindset, with the ability to navigate ambiguity as they will be piloting this role for a new process.  

Data can be complex and collected from a variety of sources, the post holder will be responsible for ensuring that data sources are validated, accurate and are updated in real time to ensure that data is available real-time as per business needs. The post holder will at times need to schedule meetings with multiple participants to lead a discussion parsing through the nuances of individual situations.  

The ideal candidate will possess excellent organisational and data management skills. 

Candidate must be able to build and maintain effective and credible relationships with key stakeholders and across all areas of the business. The successful candidate will be meticulous, process-driven and have first class organizational skills.