Operations Data Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

TELUS Health Administrative Solutions administers pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension and health management programs they maintain.

We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans. Our department specializes in post-implementation support, ensuring seamless transitions and ongoing satisfaction with our solutions. We leverage a robust customer ticketing system to assist clients in resolving issues efficiently and effectively. A key focus of our team is addressing access problems, such as members not being able to access the Business Health and Welfare (H&W) site, ensuring that all users can leverage the resources available to them. Our commitment is to provide exceptional support and maintain the highest standards of service for our clients.

Here’s the impact you’ll make and what we’ll accomplish together

Are you focused on data, detail-oriented, and passionate about managing information systems? If so, we are seeking an Operations Data Analyst to join our team.

You will help support our client services by maintaining and managing crucial database information, preparing insightful reports, and providing essential technical support. If you excel at data management, have a knack for report preparation, and enjoy collaborating with diverse teams like Health & Welfare plan administration and implementation, we invite you to apply for this exciting opportunity to contribute to our organization's data operations and client services.

What you’ll do…  

Database Management and Reporting:

• Create and automate reports using Microsoft SQL applications

• Prepare ad hoc reports and assist in data clean-up operations

• Automate and schedule reports using SQL Server Integration Services (SSIS)

• Develop self-service reports using SQL Server Reporting Services (SSRS)

Process Improvement:

• Collaborate with business partners to gather requirements for new report builds

• Identify opportunities to automate processes and improve standard operating procedures (SOPs)

Technical Support and Implementation:

• Serve as a technology expert during system implementations for new clients and system conversions for existing clients

• Adapt and test parameters of in-house software to optimize data exchange processes

• Ensure quality control and integrity of databases

Documentation and Communication:

• Draft technical and user documentation for various procedures and technologies

• Respond to requests and needs of the administration team, clients, and internal users

You have…

• Diploma in Computer Science or equivalent education/work experience relevant to the position

• 2-3 years of experience in a similar role, including ticketing systems

• Experience with SQL tools and databases 

• Experience with SSRS or web applications

• Proficiency in Microsoft Office suite, especially Excel and Access

• Familiarity with Windows environment

What you bring…

• Excellent written and verbal communication skills

• Strong customer service orientation

• Ability to explain complex technical concepts to non-technical audiences

• Creativity and attention to detail

• Strong analytical and problem-solving skills

• Ability to manage priorities, meet deadlines, and handle multiple projects

• Self-motivated with the ability to work independently and as part of a team

• Quick learner with enthusiasm for new challenges

Nice to Have

• Experience in the Health & Welfare industry

• Knowledge of data visualization tools

• Familiarity with agile methodologies

At TELUS, we value diversity and are committed to creating an inclusive workplace. We encourage individuals from all backgrounds and experiences to apply. We provide continuous support and development opportunities to help our team members thrive. If you require any accommodations during the application or interview process, please let us know, and we will work with you to meet your needs.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.