Performance & Data Management Specialist - Employee Relations - USDS - East Coast (Third-party Associate)

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

We're seeking an experienced Performance & Data Management Specialist to support our Employee Relations team (USA - UK - Australia) on a contract basis. This role will focus on implementing our Performance Management strategy in close collaboration with partners in Employee Relations, and working with Human Resources Business Partners (HRPBs), people leaders, and Employment Legal. There is a secondary focus on data management, for which past experience in using and maintaining a database of HR-related case work will be helpful: tracking performance issues, investigations, workplace concerns, escalations, etc.; auditing database entries for accuracy and compliance; tracking SLAs; and reporting data.

The ideal candidate will have a strong background in end-to-end performance management (from identifying early signs of performance challenges; to aiding managers in effective developmental coaching; to reviewing and revising performance reviews to reflect consistent feedback; to writing and managing Performance Improvement Plans). They will be organized, agile, and efficient, with excellent written and oral communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:
- Work in tandem with ER team to support company performance and employee development goals, through implementation of end-to-end performance management process and related matters;
- Drive team in development and maintenance of data management platform to foster the accurage gathering, reporting and assessing of business intelligence on ER-related matters;
- Translate manager and 360 feedback into establishing clear performance standards (talking points as well as written documentation) and assist in outlining SMART goals to support underperforming employees by working with managers and HRBPs in the performance management process;
- Draft, edit, and revise performance feedback, using excellent communication skills to produce clear documentation and consistent work product;
- Apply understanding of corporate policies and practices, employment law, and other regulations to inform work and ensure comprehensive support and guidance; and
- Assist in implementing strategic projects to develop best practices, and help identify and support strategies to enhance employee relations capabilities with a "continuous improvement" mindset.

This is a 6-month contract payrolled through a third-party agency.