Director, Group Operations Manager - GBGM AML Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The GBAM Anti-Money Laundering (AML) Refresh team performs AML Know-Your-Client/Client Due Diligence (KYC/CDD) for Global Banking and Markets clients of Bank of America Merrill Lynch. This team covers refresh (periodic review) and/or remediations as its core activity to provide seamless experience to our Line of Business partners while balancing risk to the Bank. The team covers business engagement on Refresh and covers periodic review of client booking across APAC, EMEA, US & Canada jurisdiction. The overall process consists of oversight and governance of processing teams and involves - population management, throughput monitoring, quality thresholds, escalation management, process impact assessment due to new policy/regulations and process enhancement initiatives engagement.

Responsibilities:

Responsibilities include but are not limited to:

• Operationally lead and manage AML/ KYC Refresh function
• Oversight responsibility of End to End Service Delivery provided through Contractor(s) & Third Party Vendor(s)
• Interact and maintain quality engagement with stakeholders regionally and globally
• Resolve Business issues related to Refresh execution – tactically and strategically
• Simplification & continuous improvement of AML/ KYC CDD processes
• Facilitates and provide guidance to team on day to day executions as well as exceptions handling keeping client experience in sight
• Track both Annual refresh population and all other ad hoc KYC related populations in partnership with Line of Business partners
• Liaise with internal departments to facilitates, support and clarify AML/ KYC topics
• Escalations and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team
• Internal and external regulatory exam management and responses to regulatory queries / surveys and risk assessment
• Involvement in ad hoc projects for new internal processes or industry initiatives
• Point of contact for Business & Management when matters require attention
• Champion and drive Risk culture and change,  manage and balance global priorities against regional demands
• Metrics Reporting & Support creation of key business metrics
• Regular engagement routines with global functional heads beyond business hours expected

Skills:

• Experience in similar role (preferred)
• Good understanding of AML/KYC CDD Policies & processes (preferred)
• 10+ years of operational experience in a complex, large scale multi-national
• Proven experience in people management, strategic planning, risk management and change management.
• Strong leadership qualities and result driven approach
• Strong people management skills with the ability to bring multiple stakeholders together and directly address issues to reach consensus and decisions
• Ability to operate and collaborate across wide span of stakeholders including Business/ Sales, senior management and regulators/ auditors
• Control focused mindset and good understanding of regulatory and reputational risks
• Excellent communications skills and ability to present to an audience
• Independent and ability to multi-task and meet multiple timelines
• Ability to work under pressure in a team environment
• Self-motivated, driven and dedicated with desire to excel consistently