Senior Technical Program Manager - AI Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager - AI Engineering

Job Title:

Senior Technical Program Manager - AI Engineering

Overview:

Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

AI Engineering team leads AI/ML deployments Mastercard platforms. The team is responsible for leading the implementation of AI/ML based solutions, proposing the right architecture & technologies, and evaluating the evolution of the architecture as the needs change.

For this team, MasterCard is seeking a Senior Technical Program Manager who is passionate about delivering impactful results. This role requires someone who can manage complex programs, drive strategic execution, and lead cross-organizational efforts with confidence and clarity.

Technical Program Managers at Mastercard collaborate to define the how and when of our strategic delivery goals. This role plays a pivotal role in driving complex, cross-functional projects and maintain alignment of our goals to organizational objectives. The responsibility of this teammate is to ensure technical solutions are delivered on time and meet the desired outcomes.



The Role (Major Accountabilities):

Drives execution of an outcome from inception through successful delivery
Focus on outcomes that spans multiple teams and integrations across the enterprise
Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations
Identify and remove blockers and always find the path forward in challenging situations
Creates mechanisms to effectively report out and control execution
Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence
Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time
Transform raw thoughts into clear and concise communications/instructions to the teams and leadership
Understands the Technical strategy and design approaches within product, program or domain with depth to be credible and influential with teams they work with
Work across teams to optimize processes

All About You:
• 10+ years of experience in program management for products from inception to delivery
• Has good understanding of fitment of Scrum, Kanban, Waterfall, Pair programming processes and paradigms based on team structures and delivery goals
• Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical programs
• Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project
• Technical capability to effectively solve SDLC and software engineering challenges, communicate with engineers, scope technical programs, and identify technical risks.
• Knowledge of software engineering best practices, source control management, build processes, testing, and operations
• Can debate the delivery strategy with teams, architects, engineers, and designers.
• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
• Experience in technical product/program management.
• Huge plus if have experience working with AI, Kubernetes, Data Engineering and/or AI Engineering Projects
• Regularly review metrics as per MasterCard standards and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.