Senior Software Engineer - Client Experience

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.

Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success. 

About The Role

As a Senior Software Engineer on our Client Experience team, you will lead projects across the client journey from marketing and sales enablement to our Client Workplace Platform. You will work in coordination with your engineering manager and other engineers on your team to improve the systems that our clients interact with. You will identify architectural gaps in your area of influence and propose creative solutions that pay dividends in productivity for your team.

What You’ll Do

• Lead projects with high technical complexity in coordination with your team
• Mentor engineers within your team
• Influence engineering strategy supporting multiple clients
• Uncover and eliminate architectural gaps to accelerate engineering in your area
• Partner with Product to convert your impact into long-term ROI
• Participate in an on-call schedule for your team

What We Need

• 5+ years of software engineering work experience
• Experience working with fully remote teams
• Demonstrated experience independently leading projects at a quarterly scope
• Demonstrated experience coordinating engineers on a single team within a project
• Demonstrated experience authoring and maintaining excellent documentation at the team level
• Strong experience with these technologies:
• Frontend using React
• Backend using Python Web Frameworks (Flask, Django, FastAPI, etc.)
• Data Management Systems (PostgreSQL, Elasticsearch, Cassandra, Kafka, etc.)
• Cloud Deployment using Kubernetes (with observability)

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.

Compensation: 

• Base: $175,000
• Base + Bonus Target: $220,000
• This role is eligible to participate in Invisible’s equity plan

The amount listed above is the expected annual base salary for this role, subject to change.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.