Business Support Assistant - Customer Reporting and Data Quality

Job Req Number:  89253
Time Type: Full Time

Position target:
 

Customer Reporting Business Analyst works on data acquisition and data processing, delivering defined reports to the clients with the highest possible quality and correctness within the fixed time frame. Customer Reporting Business Analyst supports Customer Reporting Junior Analysts on daily basis and is responsible for reports checking. Able to work independently and estimate and plan own tasks with accepted accuracy. Working independently, estimating, and planning own tasks with acceptable accuracy. Training new team members. 

Tasks and responsibilities:

• Completing assigned tasks according to deployed Account Setup Forms (ASF) for the enrolled accounts in scope.
• Established communication with the Account Owners, Stakeholders and globally located departments.
• Updating documentation related to the reporting process.
• 1st level support for the queries related to the data quality in specific reports.
• Working on problems/projects from moderately to considerable complex scope.
• Auditing reports prepared by other team members to ensure their quality and compliance with established standards.
• Proposing improvements/optimizations of performed processes and its implementation once agreed with the supervisor
• Providing trainings to other team members. Buddy for newcomers.
• Sharing his/her point of view regarding performed tasks/processes in a constructive manner
• Sound and proven knowledge of function’s principle. Developing expertise.
• Responding on the emails within maximum two working days.
•  Other tasks requested by the superior
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company.
• Behaviors and attitudes consistent with DSV values.
• Professional skills development by participation in training and constant self-education.

Education and skills

• University Graduate (transportation studies are preferable) or trained Forwarder - preferred
• English language at least at a B2 level
• Intermediate (or above) knowledge of MS Excel
• Analytical skills

Minimal work experience:

• Work as a junior analyst/analyst, preferably in the transport industry.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.