Lead, Client Performance Associate

Position Summary:
Client Performance Leads at Healthmap Solutions are key members of the Customer Performance Analytics Team (CPAT). This role will develop and implement strategies that unlock the potential of population health management helping improve the clinical outcomes for entire populations with severe chronic conditions, enhance provider engagements and their patient treatment plans, and reduce overall cost for the payor customers and the broader healthcare ecosystem. Responsibilities: 

• Develop a deep understanding of a customer(s)’ patient population, product and geographical mix, Healthmap’s product and operational mix and other factors impacting performance
• Proactively monitor customer performance to identify early and leading indicators of customer performance risks and opportunities
• Develop actionable strategies and tactics that can be implemented in collaboration with Healthmap’s account management, medical economics, operations, and product teams
• Lead and own all aspects of customer performance analysis, linking between internal Healthmap metrics and goals to customer financial performances
• Engage internal and external experts to develop hypothesis and ideas on improvement opportunities, and prove out their effectiveness using data and analytics
• Help define and refine cascaded performance goals and targets that tie to contractual SLAs and performance across the organization
• Lead and/or support Healthmap-wide projects that have the potential to impact the performance across entire cohorts of customers, patient/members, and providers
• Identify new and effective intervention strategies through deep learning & analytics in collaboration with data science and clinical teams
• Partner with account management, medical economics, operations, product teams to establish and run dedicated customer-focused performance reviews
• Lead and own the performance analytics for regular client reporting, joint operating committees, and other meetings
• Provide mentorship and coaching to junior colleagues such as Client Performance Analyst
• Perform other duties as assigned

Requirements:

• Bachelor’s degree in business, finance, or STEM field; MBA and/or advanced degrees in quantitative disciplines are preferred
• 5 years of experience in healthcare analytics and/or performance management data analytics
• 2 years of experience directly engaging and partnering with internal and/or external executive leaders to develop clear, actionable recommendations using data and analytics
• Demonstrated commitment to customer success and a proactive approach to identifying and solving customer performance challenges
• Experience in management consulting, investment banking, or value-based healthcare / managed healthcare / population healthcare (preferred but not required)

Skills:

• Proficiency in data analysis and the ability to translate data insights into actionable strategies, tactics, and recommendations
• Strong organizational skills with a strong attention to detail with an action/results orientation
• Strategic thinking and strong communication skills to develop and align strategies with internal and external executive teams
• Ability to work independently and balance short-term execution to deliver performance goals with long-term projects to scale effective performance management
• SQL, Python, Tableau, AI/ML and other advanced analytics and/or data visualization experiences are a plus but not necessary
• Strong understanding of population health management principles is preferred but not necessary

Travel: Limited Travel, scheduled per needs of the business

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